Sounds like he has no idea at all that you are referring to the original wireless connection (that he stoppped paying for) and he is referring/thinking about whatever his current internet connection is.
-- Larry Smith [email protected] On Wed October 7 2015 12:01, CBB - Jay Fuller wrote: > but not really an issue. but.....it is. > > so we must have had a teenager as a customer. his parents facilitated his > installation but he eventually grew up and moved to another town. he > removed his credit card billing info from the portal but did not disconnect > his account. now his account has moved delinquent and he's started getting > warnings his account will be disconnected. in return, he's sending us (in > reply to the email) - well - here's an example: > > https://www.youtube.com/watch?v=95KTrtzOY-g > > > What? No. > > > > --------------------------------------------------------------------------- >----- Date: Wed, 7 Oct 2015 03:01:47 -0500 > Subject: Cyber Broadband Bill Due Reminder - 5 days > From: [email protected] > To: ai....com > > Hello xxxx Waldrep , > > This is a reminder that your Cyber Broadband bill is past due and your > service will be disconnected within 5 days. Your current due amount is > $210.00. You can submit payment and update your payment details through our > customer portal located on our website at http://www.cyberbroadband.net , > or by calling our office at (256) 734-1077. > > If you have already submitted payment, please accept our apologies and > ignore this email. > > Thank you for your business! > > -- > Cyber Broadband > > > then he continued to reply to the same warning message - most recently with > this - > > > ----- Original Message ----- > From: x x x > To: adm.....net > Sent: Wednesday, October 07, 2015 6:31 AM > Subject: Urgent! > > > https://www.youtube.com/watch?v=w55HQS9vlpE > > Consider all that's happened over the past few months. If you're unaware of > what I'm referring to, that's an even worse situation. I suggest you > explain what makes you think you're entitled to discontinue my service. > Otherwise, we can begin negotiations on the damage done to my equipment and > CLASSIFIED data. > > We could move beyond that entirely and discuss better options for your > business. Either, you know enough to know that this isn't going to be as > easy as you were hoping it would be, or you haven't been paying attention. > > Let me know if you have any questions. Also, as I said before, I suggest > you leave our connection active. If I don't receive a response from you > today, I will move ahead with my plans for absolution. > > > > ....should i report this guy for mental instability? > > bottom line....i wish we could be notified via email or something when > someone removes their billing information....i dunno....just its not the > first time that has happened.... > > that is all...
