Especially from 4chan types like this kid seems to be.

Patrick Leary, Telrad
727-501-3735

From: Af [mailto:[email protected]] On Behalf Of That One Guy /sarcasm
Sent: Wednesday, October 7, 2015 3:10 PM
To: [email protected]
Subject: Re: [AFMUG] today's customer issue....yah, get a life dude

as long as your terms of service are in place, there really isn't anything he 
can do, especially if the contract is in the parents name anyway. Absolution is 
a current movie about a guy who is killing people, Id say that you had a threat 
of homicide against you. Terroristic threats is envogue for law enforcement 
arrests right now.

On Wed, Oct 7, 2015 at 1:14 PM, CBB - Jay Fuller 
<[email protected]<mailto:[email protected]>> wrote:

hah, what other WISPS in the area?
----- Original Message -----
From: Glen Waldrop<mailto:[email protected]>
To: [email protected]<mailto:[email protected]>
Sent: Wednesday, October 07, 2015 12:44 PM
Subject: Re: [AFMUG] today's customer issue....yah, get a life dude

I'm nice too, but the second my customer threatens me or anyone in my employ or 
otherwise acts like a prick, nice goes out the window, communications cease and 
they're blacklisted, like permanently.

I wouldn't even reply, just turn him off and schedule picking up the equipment.

Might even share his name with other ISP's in the area so they have a heads up. 
Crazy and self entitled is usually a lifestyle, not a single mistake.


----- Original Message -----
From: CBB - Jay Fuller<mailto:[email protected]>
To: [email protected]<mailto:[email protected]>
Sent: Wednesday, October 07, 2015 12:41 PM
Subject: Re: [AFMUG] today's customer issue....yah, get a life dude


We're nice.  It's one of the reasons customers like us.

----- Original Message -----
From: Ken Hohhof<mailto:[email protected]>
To: [email protected]<mailto:[email protected]>
Sent: Wednesday, October 07, 2015 12:25 PM
Subject: Re: [AFMUG] today's customer issue....yah, get a life dude

How did someone get $210 past due?

Just turn off his service in 5 days.  If your customers own the radio, you’re 
done.  If not, you have to decide whether to kiss it goodbye or go and retrieve 
it, and whether to have the police accompany you in case of incident.  If it’s 
a 900 FSK, those are worth so little now, I’d kiss it goodbye.


From: CBB - Jay Fuller<mailto:[email protected]>
Sent: Wednesday, October 07, 2015 12:01 PM
To: [email protected]<mailto:[email protected]> ; 
[email protected]<mailto:[email protected]>
Subject: [AFMUG] today's customer issue....yah, get a life dude



but not really an issue.  but.....it is.

so we must have had a teenager as a customer.  his parents facilitated his 
installation but he eventually grew up and moved to another town.  he removed 
his credit card billing info from the portal but did not disconnect his 
account.  now his account has moved delinquent and he's started getting 
warnings his account will be disconnected.  in return, he's sending us (in 
reply to the email) - well - here's an example:

https://www.youtube.com/watch?v=95KTrtzOY-g

What?        No.
________________________________
Date: Wed, 7 Oct 2015 03:01:47 -0500
Subject: Cyber Broadband Bill Due Reminder - 5 days
From: 
[email protected]<mailto:[email protected]>
To: ai....com

Hello xxxx Waldrep ,

This is a reminder that your Cyber Broadband bill is past due and your service 
will be disconnected within 5 days. Your current due amount is $210.00. You can 
submit payment and update your payment details through our customer portal 
located on our website at http://www.cyberbroadband.net , or by calling our 
office at (256) 734-1077<tel:%28256%29%20734-1077>.

If you have already submitted payment, please accept our apologies and ignore 
this email.

Thank you for your business!

--
Cyber Broadband

then he continued to reply to the same warning message - most recently with 
this -


----- Original Message -----
From: x x x
To: adm.....net
Sent: Wednesday, October 07, 2015 6:31 AM
Subject: Urgent!

https://www.youtube.com/watch?v=w55HQS9vlpE

Consider all that’s happened over the past few months. If you’re unaware of 
what I’m referring to, that’s an even worse situation.
I suggest you explain what makes you think you’re entitled to discontinue my 
service. Otherwise, we can begin negotiations on the damage done to my 
equipment and CLASSIFIED data.

We could move beyond that entirely and discuss better options for your 
business. Either, you know enough to know that this isn’t going to be as easy 
as you were hoping it would be, or you haven’t been paying attention.

Let me know if you have any questions.   Also, as I said before, I suggest you 
leave our connection active. If I don’t receive a response from you today, I 
will move ahead with my plans for absolution.



....should i report this guy for mental instability?

bottom line....i wish we could be notified via email or something when someone 
removes their billing information....i dunno....just its not the first time 
that has happened....

that is all...





--
If you only see yourself as part of the team but you don't see your team as 
part of yourself you have already failed as part of the team.



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