Jay, I was talking other ISP, not just WISP. I have a good working relationship with the local cable company and Bellsouth back in the day. We kinda kept each other in the loop, particularly when the customer was disconnected due to federal offenses over the Internet.
We started adding rude idiots into that list as well. It was funny when I had a CATV customer get smart with me over the phone, they disconnected him, Bellsouth had already blacklisted him and then he called me, not knowing I was the tech he just chewed out. ----- Original Message ----- From: Patrick Leary To: [email protected] Sent: Wednesday, October 07, 2015 2:21 PM Subject: Re: [AFMUG] today's customer issue....yah, get a life dude Especially from 4chan types like this kid seems to be. Patrick Leary, Telrad 727-501-3735 From: Af [mailto:[email protected]] On Behalf Of That One Guy /sarcasm Sent: Wednesday, October 7, 2015 3:10 PM To: [email protected] Subject: Re: [AFMUG] today's customer issue....yah, get a life dude as long as your terms of service are in place, there really isn't anything he can do, especially if the contract is in the parents name anyway. Absolution is a current movie about a guy who is killing people, Id say that you had a threat of homicide against you. Terroristic threats is envogue for law enforcement arrests right now. On Wed, Oct 7, 2015 at 1:14 PM, CBB - Jay Fuller <[email protected]> wrote: hah, what other WISPS in the area? ----- Original Message ----- From: Glen Waldrop To: [email protected] Sent: Wednesday, October 07, 2015 12:44 PM Subject: Re: [AFMUG] today's customer issue....yah, get a life dude I'm nice too, but the second my customer threatens me or anyone in my employ or otherwise acts like a prick, nice goes out the window, communications cease and they're blacklisted, like permanently. I wouldn't even reply, just turn him off and schedule picking up the equipment. Might even share his name with other ISP's in the area so they have a heads up. Crazy and self entitled is usually a lifestyle, not a single mistake. ----- Original Message ----- From: CBB - Jay Fuller To: [email protected] Sent: Wednesday, October 07, 2015 12:41 PM Subject: Re: [AFMUG] today's customer issue....yah, get a life dude We're nice. It's one of the reasons customers like us. ----- Original Message ----- From: Ken Hohhof To: [email protected] Sent: Wednesday, October 07, 2015 12:25 PM Subject: Re: [AFMUG] today's customer issue....yah, get a life dude How did someone get $210 past due? Just turn off his service in 5 days. If your customers own the radio, you’re done. If not, you have to decide whether to kiss it goodbye or go and retrieve it, and whether to have the police accompany you in case of incident. If it’s a 900 FSK, those are worth so little now, I’d kiss it goodbye. From: CBB - Jay Fuller Sent: Wednesday, October 07, 2015 12:01 PM To: [email protected] ; [email protected] Subject: [AFMUG] today's customer issue....yah, get a life dude but not really an issue. but.....it is. so we must have had a teenager as a customer. his parents facilitated his installation but he eventually grew up and moved to another town. he removed his credit card billing info from the portal but did not disconnect his account. now his account has moved delinquent and he's started getting warnings his account will be disconnected. in return, he's sending us (in reply to the email) - well - here's an example: https://www.youtube.com/watch?v=95KTrtzOY-g What? No. ---------------------------------------------------------------------- Date: Wed, 7 Oct 2015 03:01:47 -0500 Subject: Cyber Broadband Bill Due Reminder - 5 days From: [email protected] To: ai....com Hello xxxx Waldrep , This is a reminder that your Cyber Broadband bill is past due and your service will be disconnected within 5 days. Your current due amount is $210.00. You can submit payment and update your payment details through our customer portal located on our website at http://www.cyberbroadband.net , or by calling our office at (256) 734-1077. If you have already submitted payment, please accept our apologies and ignore this email. Thank you for your business! -- Cyber Broadband then he continued to reply to the same warning message - most recently with this - ----- Original Message ----- From: x x x To: adm.....net Sent: Wednesday, October 07, 2015 6:31 AM Subject: Urgent! https://www.youtube.com/watch?v=w55HQS9vlpE Consider all that’s happened over the past few months. If you’re unaware of what I’m referring to, that’s an even worse situation. I suggest you explain what makes you think you’re entitled to discontinue my service. Otherwise, we can begin negotiations on the damage done to my equipment and CLASSIFIED data. We could move beyond that entirely and discuss better options for your business. Either, you know enough to know that this isn’t going to be as easy as you were hoping it would be, or you haven’t been paying attention. Let me know if you have any questions. Also, as I said before, I suggest you leave our connection active. If I don’t receive a response from you today, I will move ahead with my plans for absolution. ....should i report this guy for mental instability? bottom line....i wish we could be notified via email or something when someone removes their billing information....i dunno....just its not the first time that has happened.... that is all... -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team. ************************************************************************************ This footnote confirms that this email message has been scanned by PineApp Mail-SeCure for the presence of malicious code, vandals & computer viruses. ************************************************************************************ ************************************************************************************ This footnote confirms that this email message has been scanned by PineApp Mail-SeCure for the presence of malicious code, vandals & computer viruses. ************************************************************************************
