IMHO instructing a customer on what to do, other than consult an attorney, is a very bad idea. There are a lot of automated software tools used by these third party intellectual property agencies that send spurious legal demands all the time.
Inform the customer that you have received the email and its contents *claim* their IP was sharing the infringing material at a particular time and date. Leave it up to them on what do do from there. On Oct 13, 2015 4:53 PM, "Bill Prince" <[email protected]> wrote: > This is the boilerplate we've used. A bit less "legal", but gets the point > across. It also asks for confirmation that they got it. > > Hello xxxx, > > > > Please review the claim of copyright infringement registered against your > IP address, which is in conflict with our service agreement. > > > > The claim is that someone at your location is sharing copyrighted material > with BitTorrent (or a BitTorrent-like tool). The details of the > infringement are included in the message. Please note that the timestamp > is "Z" or Zulu, which is Greenwich Mean Time (GMT). Subtract 8 hours to > get local time (7 during Daylight Saving Time). > > > > We must instruct you to cease this activity immediately and take action to > prevent it's future occurrence. We take this very seriously as it can > affect our ability to legally continue providing service to you, as well as > representing a threat to our entire business. > > > > Please reply to confirm you have received this notice. As well, let us > know if you have any questions. Our experience with this issue is that > usually our customers in this situation are unaware that this activity is > being done by visitors or family members using their service. > > > bp > <part15sbs{at}gmail{dot}com> > > > On 10/13/2015 4:06 PM, Peter Kranz wrote: > > Yhea I know.. its lame.. we pass these things along and people keep > calling us asking what to do. I don’t want to provide any advice whatsoever > in the matter. I’d rather just delete them. > > > > > *Peter Kranz *www.UnwiredLtd.com <http://www.unwiredltd.com/> > Desk: 510-868-1614 x100 > Mobile: 510-207-0000 > [email protected] > > > > *From:* Af [mailto:[email protected] <[email protected]>] *On > Behalf Of *Bill Prince > *Sent:* Tuesday, October 13, 2015 3:56 PM > *To:* [email protected] > *Subject:* Re: [AFMUG] Take down notices/Copyright infringement notices.. > > > > Very "officially" Peter. Ours is a little more down home, if you know what > I mean. > > > bp > > <part15sbs{at}gmail{dot}com> > > > > On 10/13/2015 3:51 PM, Peter Kranz wrote: > > Decided to go with this: > > > > Unwired has received a notification by a copyright owner, or its > authorized agent, reporting an alleged infringement of one or more > copyrighted works made on or over Unwired’s High-Speed Internet service > (the 'Service'). The copyright owner has identified the Internet Protocol > ('IP') address associated with your Service account at the time as the > source of the infringing works. The works identified by the copyright > owner in its notification are listed below. Unwired reminds you that use > of the Service (or any part of the Service) in any manner that constitutes > an infringement of any copyrighted work is a violation of Unwired's > Acceptable Use Policy and may result in the suspension or termination of > your Service account. > > > > > *Peter Kranz *www.UnwiredLtd.com > Desk: 510-868-1614 x100 > Mobile: 510-207-0000 > [email protected] > > > > >
