Ubiquiti has a CRM?

On 12/7/2015 2:27 PM, Brett A Mansfield wrote:
It's funny you mentioned waveapps. That is what I started out with. It was a disaster. And the fact they don't allow multiple email addresses for recurring invoices was a major deal breaker for me.

I've since moved to UBNTs airCRM. It is an excellent setup on paper, but is seriously lacking currently and is very erratic. I need something solid, secure, and that I don't have to worry about all the time.

Thank you,
Brett A Mansfield

On Dec 7, 2015, at 12:08 PM, Joshaven Mailing Lists <[email protected] <mailto:[email protected]>> wrote:

Plat has excellent support

In my opinion, the problems with plat are:
1) The user interface is a pain in the butt and generally discouraging.
2) The software depends on a Windows platform and even worse direct database connections from the client.

1) In most places when you want to alter something like customer data you have to click on the field to edit from a table and then go to the top to make the change in something that is like an address bar… of course you can get used to this but Plat is full of non-user friendly quirks like this. It reminds me of what it feels like to go back and use Windows 95 or Windows 3.1 when I am used to modern operating systems. The system feels almost like directly editing a database except that the software does enforce logical edits so it is not nearly as dangerous as direct database minupulation.

2) If you want to run a good highly available platform then you will be spending a lot on software licensing with Microsoft. What is the going rate for a MSSQL cluster now of days? Of course you can throw this on old rusty crusty in a closet and run the free version of MSSQL but we are carriers not hacks right? Also you are depending on ODBC database connections between your clients and the server. Opening direct database connections to my billing server gives me the creeps even if it is only open to a network under my administration. I’m a fan of local host db access only except for database peers. I would really like to see ISP billing software be web based using standard https protocols and having no client side dependencies like odbc configurations and client executables. Try using Plat on a tablet… I don’t want my billing platform holding back my ability to creatively design my installation process…


I feel like I am ragging on Plat… maybe I am a bit but I want to underscore their support. They are truly exceptional to work with and you can rely on their platform. Just don’t expect to enjoy using it. If you like function over form then you may be a perfect match for Plat… I just wish they would do some magic to address the above two complaints.

My recommendation to them is to become database & OS agnostic (at least MySQL or MSSQL and run on Apache) and to make the client interface be 100% standards compliment browser based. I suspect if they don’t do this they will find themselves with a EOL product in the next few years.

Right now there are really good options emerging like WaveApps. Wave offers free billing including credit card processing at fair rates. They don’t fit perfectly with an ISP (yet) but they are promising an API which means that a good solutions provider can crank out an integrations solution with Wave for front end billing. I am also super excited to see what Sonar has to offer. I hope their offer is solid and we have a glorious solution…

At any rate I am waiting with bated breath to see where this lands over the next few months.

Sincerely,
Joshaven Potter
MTCNA, MTCRE, MTCWE, MTCTCE, UACA
Google Hangouts: [email protected] <mailto:[email protected]>
Cell & SMS: 1-517-607-9370
[email protected] <mailto:[email protected]>



On Dec 7, 2015, at 9:47 AM, Chuck Hogg <[email protected] <mailto:[email protected]>> wrote:

I can setup Platypus for billing only in less than an hour, including setting up plans/rates/services/importing customers.

Regards,
Chuck

On Sat, Dec 5, 2015 at 3:42 PM, Josh Luthman <[email protected] <mailto:[email protected]>> wrote:

    That get's to be a little in depth and probably a loaded
    question...but I know when we moved to Powercode the old team
    that wasn't very good had it done in one afternoon.  This was
    from Quickbooks.


    Josh Luthman
    Office: 937-552-2340 <tel:937-552-2340>
    Direct: 937-552-2343 <tel:937-552-2343>
    1100 Wayne St
    Suite 1337
    Troy, OH 45373

    On Sat, Dec 5, 2015 at 3:37 PM, Ken Hohhof <[email protected]
    <mailto:[email protected]>> wrote:

        Are you including database conversion?  Items, customers,
        current balances, recurring billing, credit cards, etc.
Then there’s setting up the online customer payment portal. Especially if customers already had online accounts. And
        you need to hook it into your merchant account, put your
        logo on it, test it, etc.
        *From:* Josh Luthman <mailto:[email protected]>
        *Sent:* Saturday, December 05, 2015 2:24 PM
        *To:* [email protected] <mailto:[email protected]>
        *Subject:* Re: [AFMUG] Need new billing solution asap!!!
        I'm simply saying 2 days is a long time to setup a billing
        system.  For someone that wants it running "immediately" 2
        days is a LONG time.
        Josh Luthman
        Office: 937-552-2340 <tel:937-552-2340>
        Direct: 937-552-2343 <tel:937-552-2343>
        1100 Wayne St
        Suite 1337
        Troy, OH 45373
        On Sat, Dec 5, 2015 at 3:22 PM, Philip Rankin
        <[email protected] <mailto:[email protected]>> wrote:

            Hey, I'm not in this for an argument.  I am just
            offering to help a guy out if I can.  I'll bow out of
            this conversation.

            On Dec 5, 2015 1:37 PM, "Josh Luthman"
            <[email protected]
            <mailto:[email protected]>> wrote:

                Two days??? Powercode takes like an hour.

                Josh Luthman
                Office: 937-552-2340 <tel:937-552-2340>
                Direct: 937-552-2343 <tel:937-552-2343>
                1100 Wayne St
                Suite 1337
                Troy, OH 45373

                On Sat, Dec 5, 2015 at 2:34 PM, Philip Rankin
                <[email protected]
                <mailto:[email protected]>> wrote:

                    Guys, I am still a major believer in Tucows
                    Platypus. Brett, I could have you up and running
                    with Plat in under 2 days as long as you can
                    answer speed and pricing questions as I ask
                    them.  And all I would need is remote access to
                    a Windows 7 computer.  Let me know if you are
                    interested. Most of the training can be done
                    remotely in less than a day, too.
                    On Sat, Dec 5, 2015 at 12:55 AM, Simon Westlake
                    <[email protected]
                    <mailto:[email protected]>> wrote:

                        I think it is still pretty early on.
                        On 12/4/2015 6:22 PM, Chuck Hogg wrote:
                        So I guess it does that...lol.  I wasn't
                        really expecting it to be like that.
                        It's not very baked ?  or am I missing
                        something?
                        Regards,
                        Chuck
                        On Fri, Dec 4, 2015 at 7:07 PM, Chuck Hogg
                        <[email protected]
                        <mailto:[email protected]>> wrote:

                            I meant for the admin side?
                            Regards,
                            Chuck
                            On Fri, Dec 4, 2015 at 4:27 PM, Faisal
                            Imtiaz <[email protected]
                            <mailto:[email protected]>> wrote:

                                Just guessing....
                                Drop down on top right, select
                                signup/create account !
                                :)
                                Faisal Imtiaz
                                Snappy Internet & Telecom
                                7266 SW 48 Street
                                Miami, FL 33155
                                Tel: 305 663 5518 x 232
                                <tel:305%20663%205518%20x%20232>

                                Help-desk: (305)663-5518
                                <tel:%28305%29663-5518> Option 2 or
                                Email: [email protected]
                                <mailto:[email protected]>
                                
------------------------------------------------------------------------

                                    *From: *"Chuck Hogg"
                                    <[email protected]
                                    <mailto:[email protected]>>
                                    *To: *[email protected]
                                    <mailto:[email protected]>
                                    *Sent: *Friday, December 4,
                                    2015 4:25:07 PM
                                    *Subject: *Re: [AFMUG] Need new
                                    billing solution asap!!!

                                    Anyone know how to login to his
                                    demo?
                                    Regards,
                                    Chuck
                                    On Fri, Dec 4, 2015 at 11:28
                                    AM, Simon Westlake
                                    <[email protected]
                                    <mailto:[email protected]>>
                                    wrote:

                                        
https://github.com/spencerlambert/wisp-central-control

                                        On 12/4/2015 10:08 AM,
                                        Jeremy wrote:

                                            Isn't Spencer Lambert's
web front-end free? Last time I saw him at
                                            Animal Farm he was
                                            touting it and said he
                                            would help with setup
                                            and customization at a
                                            flat rate of $100/hr.
                                            He is located in Utah,
                                            also.  If you want
                                            something cheap or free
that may be an option. It would probably be worth contacting him. I recommend Powercode.
                                            On Fri, Dec 4, 2015 at
                                            8:58 AM, Craig
                                            Schmaderer
                                            <[email protected]
                                            <mailto:[email protected]>>
                                            wrote:

                                                I've been looking
                                                at
                                                https://www.whmcs.com/
                                                I have a friend
                                                that uses it for
                                                his ventrillo voice
                                                business and it
                                                does auto billing
                                                and ticketing and
                                                is cheap. I think
                                                you can get a
                                                hosted solution if
                                                you don't want to
                                                install it.

                                                Craig schmaderer
                                                Skywave Wireless, Inc.




                                                On Fri, Dec 4, 2015
                                                at 7:41 AM -0800,
                                                "Brett A Mansfield"
                                                <[email protected]
                                                
<mailto:[email protected]>>
                                                wrote:

                                                Here is what I've
                                                always said about
                                                quality, cheap and
                                                fast.
                                                You can only pick
                                                two. You will never
                                                have all three.
                                                For this I need
                                                fast and quality.
                                                Cheap is relative
                                                in this case. I
                                                don't have a lot of
                                                customers so the
                                                $200/mo min that
                                                visp requires is
                                                about $100-150 too
                                                much for me. I'm
                                                fine with a
                                                reasonable one time
                                                fee, but it must be
                                                reasonable.
                                                I used to use
                                                waveapps to just
                                                invoice and then
                                                customers could pay
                                                using the invoice.
                                                But if they didn't
                                                get the email or
                                                lost it, they
                                                couldn't pay their
                                                bill.
                                                I appreciate
                                                everyone's input on
                                                this. I think I'm
                                                going with platypus
                                                and pay someone to
                                                set it up.
                                                I like powercode, I
                                                just cannot justify
                                                the initial cost
                                                for my small size
                                                operation.

                                                Thank you,
                                                Brett A Mansfield

                                                On Dec 4, 2015, at
                                                7:47 AM, Chris
                                                Fabien
                                                <[email protected] 
<mailto:[email protected]>>
                                                wrote:

Good, cheap, and fast? You
                                                    know what they
                                                    say about that.

                                                    We are
                                                    reasonably
                                                    happy with
                                                    Powercode. Few
                                                    gripes but it
                                                    has never
                                                    double or
                                                    triple charged
                                                    our customers.

                                                    On Dec 4, 2015
                                                    1:35 AM, "Brett
                                                    A Mansfield"
                                                    
<[email protected]
                                                    
<mailto:[email protected]>>
                                                    wrote:

                                                        I'm looking
                                                        for a good
                                                        billing
                                                        solution
                                                        that is
                                                        cheap and I
                                                        can have up
                                                        in running
                                                        immediately.

                                                        I've had
                                                        far too
                                                        many issues
                                                        with my
                                                        current
                                                        billing system.

                                                        I need
                                                        something
                                                        turnkey and
                                                        cheap. My
                                                        WISP is a
                                                        fairly
                                                        small
                                                        operation.

                                                        I am not
                                                        willing to
                                                        pay per
                                                        sub,
                                                        especially
                                                        if there is
                                                        a minimum
                                                        like visp.
                                                        I don't
                                                        want to buy
                                                        any new
                                                        hardware. I
                                                        looked at
                                                        platypus,
                                                        but it
                                                        cannot be
                                                        deployed
                                                        easily or
                                                        quickly. I
                                                        looked at
                                                        powercode,
                                                        but I don't
                                                        want to buy
                                                        any new
                                                        hardware.

                                                        Is there
                                                        anything
                                                        out there
                                                        that might
                                                        fit my
                                                        needs? Or
                                                        should I
                                                        just go
                                                        back to
                                                        manual
                                                        invoicing
                                                        with
                                                        quickbooks?

                                                        Thank you,
                                                        Brett A
                                                        Mansfield



-- Simon Westlake
                                        Skype: Simon_Sonar
                                        Email:[email protected]
                                        <mailto:[email protected]>
                                        Phone:(702) 447-1247
                                        <tel:%28702%29%20447-1247>
                                        ---------------------------
                                        Sonar Software Inc
                                        The next generation of ISP billing and 
OSS
                                        https://sonar.software
                                        <https://sonar.software/>



-- Simon Westlake
                        Skype: Simon_Sonar
                        Email:[email protected]
                        <mailto:[email protected]>
                        Phone:(702) 447-1247 <tel:%28702%29%20447-1247>
                        ---------------------------
                        Sonar Software Inc
                        The next generation of ISP billing and OSS
                        https://sonar.software <https://sonar.software/>



-- Philip J. Rankin
                    Wireless Telecommunications Services
                    PO Box 24
                    Pittsburg, KS 66762





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