Interesting. Land line phones quit working ages ago so everyone uses their cell here. Every once in a while a spouse has a different mobile, but not very often.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Sep 8, 2016 at 11:00 AM, Adam Moffett <[email protected]> wrote: > IDK bro, I just know it's super common to get one number when they sign up > and then receive their calls from another. Maybe it's a house number they > never use and then a cell. > > > ------ Original Message ------ > From: "Josh Luthman" <[email protected]> > To: "[email protected]" <[email protected]> > Sent: 9/8/2016 10:17:56 AM > Subject: Re: [AFMUG] customer support via text message > > > What other number? > > I can see commercial accounts, though I wouldn't expect them to be texting. > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Thu, Sep 8, 2016 at 10:13 AM, Adam Moffett <[email protected]> wrote: > >> Because they give a different number when they sign up. >> >> >> ------ Original Message ------ >> From: "Josh Luthman" <[email protected]> >> To: "[email protected]" <[email protected]> >> Sent: 9/8/2016 10:12:13 AM >> Subject: Re: [AFMUG] customer support via text message >> >> >> How the hell do you not have their numbers tied to their accounts??? >> >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> On Thu, Sep 8, 2016 at 10:08 AM, Ken Hohhof <[email protected]> wrote: >> >>> Earlier this year we enabled SMS messaging on our main business phone >>> number. We never announced anything, but people do send us texts, which >>> makes me wonder how many were dropping off the end of the earth previously. >>> We don't actually get a text message, it gets turned into an email to our >>> support address. >>> >>> Problem is, customers often don't include their name, all we have is >>> their cellphone number. Their expectation seems to be that we will text >>> back and forth with them. In reality we have to call them. But we can't >>> investigate the problem first unless we can correlate the cellphone number >>> to a customer account, and then when we call them, lots of people don't >>> actually answer their phones, they do everything by text message. >>> >>> How are people handling this? >>> >>> >> >
