IDK bro, I just know it's super common to get one number when they sign
up and then receive their calls from another. Maybe it's a house number
they never use and then a cell.
------ Original Message ------
From: "Josh Luthman" <[email protected]>
To: "[email protected]" <[email protected]>
Sent: 9/8/2016 10:17:56 AM
Subject: Re: [AFMUG] customer support via text message
What other number?
I can see commercial accounts, though I wouldn't expect them to be
texting.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Thu, Sep 8, 2016 at 10:13 AM, Adam Moffett <[email protected]>
wrote:
Because they give a different number when they sign up.
------ Original Message ------
From: "Josh Luthman" <[email protected]>
To: "[email protected]" <[email protected]>
Sent: 9/8/2016 10:12:13 AM
Subject: Re: [AFMUG] customer support via text message
How the hell do you not have their numbers tied to their accounts???
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Thu, Sep 8, 2016 at 10:08 AM, Ken Hohhof <[email protected]> wrote:
Earlier this year we enabled SMS messaging on our main business
phone number. We never announced anything, but people do send us
texts, which makes me wonder how many were dropping off the end of
the earth previously. We don't actually get a text message, it gets
turned into an email to our support address.
Problem is, customers often don't include their name, all we have is
their cellphone number. Their expectation seems to be that we will
text back and forth with them. In reality we have to call them.
But we can't investigate the problem first unless we can correlate
the cellphone number to a customer account, and then when we call
them, lots of people don't actually answer their phones, they do
everything by text message.
How are people handling this?
