I have had clients text me for a few years. I never advertise it, but I do respond. I use Ringcentral for my hosted PBX and can text back through their apps.
Jason Wilson Remotely Located Providing High Speed Internet to out of the way places. 530-651-1736 530-748-9608 Cell www.remotelylocated.com On Thu, Sep 8, 2016 at 8:56 AM, That One Guy /sarcasm < thatoneguyst...@gmail.com> wrote: > Im curious if this is a bigger problem in the US than elsewhere, we are a > sloth nation of gluttons who are too lazy to actually use their vocal cords > to call > > On Thu, Sep 8, 2016 at 10:47 AM, Josh Luthman <j...@imaginenetworksllc.com > > wrote: > >> Those same people have land lines, it's clearly a crazy world over there. >> >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> On Thu, Sep 8, 2016 at 11:34 AM, Cameron Crum <cc...@wispmon.com> wrote: >> >>> Why would a customer think it is ok to text a company's voice number? Do >>> you send sms out from this number? I would never expect that I could text a >>> support or billing phone number unless I had previously received a message >>> from it. Why not get a dedicated sms number for such activities and >>> advertise it as such. Twillio is pretty cost effective and you can use >>> their API to do all kinds of cool stuff. If our customers want to >>> communicate through text in our software we require it. You can set up >>> auto-reply's or have the number forwarded to something else. You can even >>> handle the call forwarding if someone hits the "call back" from their phone >>> so it rings your main number. I think most people set up an auto reply that >>> tells them the SMS is really only for notification purposes, not for >>> support issues, mostly due to the reasons outlined previously. It is pretty >>> difficult to support people via sms especially if they are using a phone >>> not registered in the account. >>> >>> On Thu, Sep 8, 2016 at 10:16 AM, That One Guy /sarcasm < >>> thatoneguyst...@gmail.com> wrote: >>> >>>> haha, the ones who pay with prepaid cards they always have to put money >>>> on, i love them >>>> >>>> On Thu, Sep 8, 2016 at 10:14 AM, Adam Moffett <dmmoff...@gmail.com> >>>> wrote: >>>> >>>>> I'm thinking you'll find a correlation between those folks and the >>>>> ones who don't pay their bills. >>>>> >>>>> ------ Original Message ------ >>>>> From: "CBB - Jay Fuller" <par...@cyberbroadband.net> >>>>> To: af@afmug.com >>>>> Sent: 9/8/2016 11:13:23 AM >>>>> Subject: Re: [AFMUG] customer support via text message >>>>> >>>>> >>>>> >>>>> >>>>> it looks to me like people change their phone numbers every few months. >>>>> >>>>> >>>>> ----- Original Message ----- >>>>> *From:* Josh Luthman <j...@imaginenetworksllc.com> >>>>> *To:* af@afmug.com >>>>> *Sent:* Thursday, September 08, 2016 9:12 AM >>>>> *Subject:* Re: [AFMUG] customer support via text message >>>>> >>>>> How the hell do you not have their numbers tied to their accounts??? >>>>> >>>>> >>>>> Josh Luthman >>>>> Office: 937-552-2340 >>>>> Direct: 937-552-2343 >>>>> 1100 Wayne St >>>>> Suite 1337 >>>>> Troy, OH 45373 >>>>> >>>>> On Thu, Sep 8, 2016 at 10:08 AM, Ken Hohhof <af...@kwisp.com> wrote: >>>>> >>>>>> Earlier this year we enabled SMS messaging on our main business phone >>>>>> number. We never announced anything, but people do send us texts, which >>>>>> makes me wonder how many were dropping off the end of the earth >>>>>> previously. >>>>>> We don't actually get a text message, it gets turned into an email to our >>>>>> support address. >>>>>> >>>>>> Problem is, customers often don't include their name, all we have is >>>>>> their cellphone number. Their expectation seems to be that we will text >>>>>> back and forth with them. In reality we have to call them. But we can't >>>>>> investigate the problem first unless we can correlate the cellphone >>>>>> number >>>>>> to a customer account, and then when we call them, lots of people don't >>>>>> actually answer their phones, they do everything by text message. >>>>>> >>>>>> How are people handling this? >>>>>> >>>>>> >>>>> >>>> >>>> >>>> -- >>>> If you only see yourself as part of the team but you don't see your >>>> team as part of yourself you have already failed as part of the team. >>>> >>> >>> >> > > > -- > If you only see yourself as part of the team but you don't see your team > as part of yourself you have already failed as part of the team. >
