Every house has like 4 numbers too, Mom dad and 2 kids, Each have their
own phone number. Dad could have grabbed a kids phone to text in a
problem because his phone was on the other side of the house.
On 9/8/2016 10:00 AM, Adam Moffett wrote:
IDK bro, I just know it's super common to get one number when they
sign up and then receive their calls from another. Maybe it's a house
number they never use and then a cell.
------ Original Message ------
From: "Josh Luthman" <[email protected]
<mailto:[email protected]>>
To: "[email protected]" <[email protected] <mailto:[email protected]>>
Sent: 9/8/2016 10:17:56 AM
Subject: Re: [AFMUG] customer support via text message
What other number?
I can see commercial accounts, though I wouldn't expect them to be
texting.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Thu, Sep 8, 2016 at 10:13 AM, Adam Moffett <[email protected]
<mailto:[email protected]>> wrote:
Because they give a different number when they sign up.
------ Original Message ------
From: "Josh Luthman" <[email protected]
<mailto:[email protected]>>
To: "[email protected] <mailto:[email protected]>" <[email protected]
<mailto:[email protected]>>
Sent: 9/8/2016 10:12:13 AM
Subject: Re: [AFMUG] customer support via text message
How the hell do you not have their numbers tied to their accounts???
Josh Luthman
Office: 937-552-2340 <tel:937-552-2340>
Direct: 937-552-2343 <tel:937-552-2343>
1100 Wayne St
Suite 1337
Troy, OH 45373
On Thu, Sep 8, 2016 at 10:08 AM, Ken Hohhof <[email protected]
<mailto:[email protected]>> wrote:
Earlier this year we enabled SMS messaging on our main
business phone number. We never announced anything, but
people do send us texts, which makes me wonder how many were
dropping off the end of the earth previously. We don't
actually get a text message, it gets turned into an email to
our support address.
Problem is, customers often don't include their name, all we
have is their cellphone number. Their expectation seems to
be that we will text back and forth with them. In reality
we have to call them. But we can't investigate the problem
first unless we can correlate the cellphone number to a
customer account, and then when we call them, lots of people
don't actually answer their phones, they do everything by
text message.
How are people handling this?
