haha, the ones who pay with prepaid cards they always have to put money on, i love them
On Thu, Sep 8, 2016 at 10:14 AM, Adam Moffett <dmmoff...@gmail.com> wrote: > I'm thinking you'll find a correlation between those folks and the ones > who don't pay their bills. > > ------ Original Message ------ > From: "CBB - Jay Fuller" <par...@cyberbroadband.net> > To: af@afmug.com > Sent: 9/8/2016 11:13:23 AM > Subject: Re: [AFMUG] customer support via text message > > > > > it looks to me like people change their phone numbers every few months. > > > ----- Original Message ----- > *From:* Josh Luthman <j...@imaginenetworksllc.com> > *To:* af@afmug.com > *Sent:* Thursday, September 08, 2016 9:12 AM > *Subject:* Re: [AFMUG] customer support via text message > > How the hell do you not have their numbers tied to their accounts??? > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Thu, Sep 8, 2016 at 10:08 AM, Ken Hohhof <af...@kwisp.com> wrote: > >> Earlier this year we enabled SMS messaging on our main business phone >> number. We never announced anything, but people do send us texts, which >> makes me wonder how many were dropping off the end of the earth previously. >> We don't actually get a text message, it gets turned into an email to our >> support address. >> >> Problem is, customers often don't include their name, all we have is >> their cellphone number. Their expectation seems to be that we will text >> back and forth with them. In reality we have to call them. But we can't >> investigate the problem first unless we can correlate the cellphone number >> to a customer account, and then when we call them, lots of people don't >> actually answer their phones, they do everything by text message. >> >> How are people handling this? >> >> > -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
