You pick up the (land line) phone expecting that if you do hear dial tone, there's a lot of noise/static and your conversation will be just an inconvenience. Best to step outside with the cell.
Been probably 5+ years since the last one I heard, but the customer had dial-up that wouldn't only be able to get a lower rate (like 14.4 instead of 56k). Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Sep 8, 2016 at 11:07 AM, Adam Moffett <[email protected]> wrote: > They quit working? Doesn't the telco fix them when they don't work? > ....maybe that's a dumb question. I know around here there are some > people with lines that stop working every time it rains, and the telco > won't dig them up for anything unless they're totally broken. Maybe it > depends in what way they're not working. > > > > ------ Original Message ------ > From: "Josh Luthman" <[email protected]> > To: "[email protected]" <[email protected]> > Sent: 9/8/2016 11:04:05 AM > Subject: Re: [AFMUG] customer support via text message > > > Interesting. Land line phones quit working ages ago so everyone uses > their cell here. Every once in a while a spouse has a different mobile, > but not very often. > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Thu, Sep 8, 2016 at 11:00 AM, Adam Moffett <[email protected]> wrote: > >> IDK bro, I just know it's super common to get one number when they sign >> up and then receive their calls from another. Maybe it's a house number >> they never use and then a cell. >> >> >> ------ Original Message ------ >> From: "Josh Luthman" <[email protected]> >> To: "[email protected]" <[email protected]> >> Sent: 9/8/2016 10:17:56 AM >> Subject: Re: [AFMUG] customer support via text message >> >> >> What other number? >> >> I can see commercial accounts, though I wouldn't expect them to be >> texting. >> >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> On Thu, Sep 8, 2016 at 10:13 AM, Adam Moffett <[email protected]> >> wrote: >> >>> Because they give a different number when they sign up. >>> >>> >>> ------ Original Message ------ >>> From: "Josh Luthman" <[email protected]> >>> To: "[email protected]" <[email protected]> >>> Sent: 9/8/2016 10:12:13 AM >>> Subject: Re: [AFMUG] customer support via text message >>> >>> >>> How the hell do you not have their numbers tied to their accounts??? >>> >>> >>> Josh Luthman >>> Office: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> >>> On Thu, Sep 8, 2016 at 10:08 AM, Ken Hohhof <[email protected]> wrote: >>> >>>> Earlier this year we enabled SMS messaging on our main business phone >>>> number. We never announced anything, but people do send us texts, which >>>> makes me wonder how many were dropping off the end of the earth previously. >>>> We don't actually get a text message, it gets turned into an email to our >>>> support address. >>>> >>>> Problem is, customers often don't include their name, all we have is >>>> their cellphone number. Their expectation seems to be that we will text >>>> back and forth with them. In reality we have to call them. But we can't >>>> investigate the problem first unless we can correlate the cellphone number >>>> to a customer account, and then when we call them, lots of people don't >>>> actually answer their phones, they do everything by text message. >>>> >>>> How are people handling this? >>>> >>>> >>> >> >
