I honestly don’t know the cost of the cloud control app.  I think you have to 
pay Calix something so parents can control the router.  

From: Ken Hohhof 
Sent: Friday, September 16, 2016 9:26 AM
To: af@afmug.com 
Subject: Re: [AFMUG] documenting customer usage

I wonder if people call the water company asking what is using so much water?  
Or the electric company?  Probably they refer you to a list of most common 
reasons like taking long showers, toilet always running, leaking garden hose.

Also, anybody currently using the Calix Gigacenters, is this something the 
customer can get from the cloud based user portal?  Data usage by device and/or 
application?  That really seems like the ultimate solution, charge the customer 
a monthly fee for a something they can use themselves to answer such questions.


From: That One Guy /sarcasm 
Sent: Friday, September 16, 2016 9:53 AM
To: af@afmug.com 
Subject: Re: [AFMUG] documenting customer usage

Its not something I want to drop a huge amount of time or effort into, I was 
hoping there was just a quick thing. We have fortigates we can drop in at the 
premise to log everything, but its no big deal. 
theyre on a 300 gb plan, usually use less than 100, but theyre sitting at 260 
today

On Fri, Sep 16, 2016 at 7:34 AM, Ken Hohhof <af...@kwisp.com> wrote:

  Or customer could check this from his end.  Problem is customers don’t want 
to do any work or learn any technology, and they don’t want to pay the guy.  
I’m sure there are computer techs who would come out and do this for a fee.

  If the data usage is making their Internet “slow”, there’s the tried and true 
method of turning devices off until the problem goes away.

  On  computers at least, there is software that can be used to see what 
application is using bandwidth:
  
http://www.howtogeek.com/howto/43713/how-to-monitor-the-bandwidth-consumption-of-individual-applications/

  That gets less useful as people use “devices” like phones, game consoles, 
streaming devices, and iOT instead of actual computers.

  I am sometimes willing to watch a realtime graph of bandwidth usage as the 
customer turns off various devices or unplugs them.  Again, unfortunately, this 
was easier when devices plugged in with an Ethernet cable instead of WiFi.  
Plus apps run all the time on portable devices.


  From: Daniel White 
  Sent: Friday, September 16, 2016 5:33 AM
  To: af@afmug.com 
  Subject: Re: [AFMUG] documenting customer usage

  Okay so outside of my snarky response – I’d first say Sandvine is about to 
get really exciting.  But I’ll leave that to our vendor session on October 10th 
at WISPAPALOOZA.



  Steve – my no budget friend with monkeys throwing poo at him.



  There are a few questions you have to ask before I think any of us can give 
you any good advice:



  -          How much do you really want to help from a time/resource 
perspective?  Most ISP’s would say the router is their demark and they cannot 
troubleshoot beyond that and suggest a local computer tech to figure it out.

  -          Now let’s assume this is the bosses next door neighbor… so common 
sense goes out the window and help at all costs.  What router do you have at 
the customer prem?  For instance, something like a Cambium R200 router would 
tell you what device has the heavy usage… and that might narrow it down enough

  -          Do you have hardware lying around you could replace the customer 
router to get better metrics?  Is that a step you want to take?  Mikrotik on 
the customer prem would give you a lot of information

  -          What resources do you have at the tower?  You can look at the 
traffic to and from the customer… but what you’re really trying to identify may 
be encrypted… this is where something like Sandvine/Procera would help



  To me – this is the perfect example of why to offer a managed WiFi solution.  
You control the router at the customer prem, you have more resources to help 
troubleshoot some of this.  And the best part… your collecting money every 
month for the privilege.



  Also –why is the customer concerned about the usage?  Do you do UBB and they 
are hitting their cap?



  Daniel White

  Managing Director – Hardware Distribution Sales

  ConVergence Technologies

  Cell: +1 (303) 746-3590

  dwh...@converge-tech.com



  From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds
  Sent: Friday, September 16, 2016 1:11 AM
  To: af@afmug.com
  Subject: Re: [AFMUG] documenting customer usage



  Well... sandvine, wind river, etc can cost more than a nice house in San 
Francisco. :)



  On Sep 15, 2016 11:40 PM, "That One Guy /sarcasm" <thatoneguyst...@gmail.com> 
wrote:

    I forgot to caveat the "I want to" with the "I have 0 funding from the boss 
purse"



    On Thu, Sep 15, 2016 at 10:37 PM, Daniel White <afmu...@gmail.com> wrote:

      Sandvine :-D



      Daniel White

      Managing Director – Hardware Distribution Sales

      ConVergence Technologies

      Cell: +1 (303) 746-3590

      dwh...@converge-tech.com



      From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds
      Sent: Thursday, September 15, 2016 9:37 PM
      To: af@afmug.com
      Subject: Re: [AFMUG] documenting customer usage



      Procera :P



      On Sep 15, 2016 8:36 PM, "That One Guy /sarcasm" 
<thatoneguyst...@gmail.com> wrote:




        so we got this:

        "Can yotu help us somehow figure out what is using all of our data? We 
have looked at the daily usage and can not figure it out. There are days that 
we have been gone for several hours and the usage is VERY high. Then days we 
are home have been extremely low. We are at a loss; can you help us or 
recommend someone who can. Is there a way to break this down hourly? Thanks!
        --"





        this is the one in ten request, the other 9 are normally "we didnt do 
this you people are lying,we never use the internet, our kids follow rules, 
youre cheating us" in a real catty voice





        screw those 9 douches, its usually one of the spouses porn affliction, 
the kids game console. or the fact they leave 5 units running in the house with 
netflix on autoplay, if theyre not illegally torrenting some shit.





        but, there is the one, who arent cocks, they genuinely want to know. We 
arent providing them a router, so monitoring from there directly is out



        we just recently moved DNS to us (huge value I have already found) So 
whats the best way (to the account, not the individual machine) to track this 
down, in our environment, We have mikrotik 1100ahx2 from to AP to the edge, and 
for the firs time, I actually want to set up a tool to help the 10 percent and 
if you guys who know more than me can spit out a script to drop in to monitor 
this customer I can pretend I have value within th company. .







        If you only see yourself as part of the team but you don't see your 
team as part of yourself you have already failed as part of the team.




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    -- 

    If you only see yourself as part of the team but you don't see your team as 
part of yourself you have already failed as part of the team.


       Virus-free. www.avast.com  





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If you only see yourself as part of the team but you don't see your team as 
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