Step it up Steve.
That One Guy /sarcasm wrote:
I just can't win :-(
On Dec 1, 2016 8:39 PM, "Brandon Yuchasz" <li...@gogebicrange.net
I expected more Sarcasm. But thanks for the reply anyway. We are
small still by most standards and I still go on every install so
generally customers feel they know me a little. That relationship
is of course a good thing. Some texts of course I don’t mind
like “ hey the internet has been dropping off today but comes
back” it’s the shitty attitudes that they would never give me in a
phone call that generally piss me off..
<mailto:af-boun...@afmug.com>] *On Behalf Of *That One Guy /sarcasm
*Sent:* Thursday, December 01, 2016 8:31 PM
*To:* firstname.lastname@example.org <mailto:email@example.com>
*Subject:* Re: [AFMUG] Customers texting cell phones "hey my
internet isn; t working"
We call into the office and call the customers from there DID or
something to avoid it. But it happens.
When a customer has my cell, ive given it to them on occasion for
troubleshooting and most of my contract service have my work and
As long as they dont abuse it, I handle their business (facebook
is becoming popular for customers to contact me, which is odd
because my face book is private and highly offensive)
Once they abuse it, they get a couple "call the office"s then they
Like right now there is a voicemail from a contract services
customer i haven't even listened to from two days ago.
I do prefer all communications voice or digital go through work
channels, or phones are recorded and all the digital stuff is
logged on company owned assets. Better in the long term for liability.
On Thu, Dec 1, 2016 at 8:25 PM, Jim Bouse [Brazos WiFi]
<j...@brazoswifi.com <mailto:j...@brazoswifi.com>> wrote:
I respond with “The support number is: 979-985-5912
Short and sweet (maybe not sweet). Often, I am on call in the
evenings so I end up answering the support call but It is customer
training. I don’t want people calling/texting my personal
cellphone and then getting pissed off that I don’t respond in a
timely manner (vacation or whatnot) when I have paid support staff
at the office. Additionally, if they call my cellphone, I tell
them the same thing. The sales and support number is: X. I will
be happy to help you there.
We record 100% of the business calls due to some he-said/she-said
incidents. I don’t talk business on the personal cellphone unless
the call is routed through the PBX.
Mobile IT Pro - Brazos WiFi
*From:* Af [mailto:af-boun...@afmug.com
<mailto:af-boun...@afmug.com>] *On Behalf Of *Brandon Yuchasz
*Sent:* Thursday, December 01, 2016 8:19 PM
*To:* firstname.lastname@example.org <mailto:email@example.com>
*Subject:* [AFMUG] Customers texting cell phones "hey my internet
isn; t working"
Wondering if anyone else has dealt with this and if so what they
used as a solution.
I am getting more and more texts from customers as time goes on.
They get my cell phone number at some point when I call them or
from a friend or who knows but they hold onto it.
Instead of emailing the tech support or calling in they send me a
text to my cell phone. “hey my internet isn’t working” . I don’t
know who the hell they are of course since its just some random
number with no context. So Then I am faced with ignoring the text
or replying. “ I’m sorry but I don’t know who this is from can you
please give me additional information. “
Text back and forth over the next 15 minutes reveal they have the
wireless turned off on their computer or the router took a shit or
they are off line. Regardless it’s annoying, I have considered
asking them not to text my cell phone and instead call or email
but half the time they are still going to get me. That’s not
ideal. Please don’t text my cell phone instead use our online
contact option or call us at…. 5 minutes later I get a call that
forwards to my cell phone not ideal. although that is changing
and hopefully in the next 6 months I won’t be doing any tech
support calls anymore.
How do you guys deal with this from a company standpoint.
Just so everyone realizes it… this is at least 65% rant so sarcasm
and honest real feedback are both welcome.
If you only see yourself as part of the team but you don't see
your team as part of yourself you have already failed as part of
No virus found in this message.
Checked by AVG - www.avg.com <http://www.avg.com>
Version: 2016.0.7924 / Virus Database: 4664/13521 - Release Date: 12/01/16