The term is DISA. Most VoIP platforms have something similar. We have it setup in FreePBX where a tech dials in from his cellphone and is presented a dailtone (after hitting the proper PIN). Then he can dial out using a special DID assigned to that tech. Any inbound calls to that DID ring the tech's cellphone first. If they don't answer, it rolls over to the main office. After hours, it always goes to the office. This way, the tech can call out from the field (with an added step) but the inbound calls will be answered by someone, even if the tech is busy or off.
All it costs me is an additional DID and a few minutes a month. The DID has CNAM set as Brazos WiFi as well. Jim Bouse Owner Mobile IT Pro - Brazos WiFi 979-985-5912 [email protected] -----Original Message----- From: Af [mailto:[email protected]] On Behalf Of George Skorup Sent: Thursday, December 01, 2016 8:53 PM To: [email protected] Subject: Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working" Our guys can call into our switch from their cell and access a menu that lets them dial back out. On 12/1/2016 8:30 PM, Jay Weekley wrote: > A separate cell phone is good. So is calling customers using *67 but > they don't always answer blocked calls. Our VOIP service, Netsapiens, > has an app that makes the call look like it's from the company number. > I haven't tried it yet but if it works it will be really great. The > worst for me is the customer that texted me at 12:30am when I was > asleep. > > Bill Prince wrote: >> >> Add another cell phone to your service, and use it for everything you >> care about. >> >> Then turn off texting on the phone you don't want to get texts on, >> except when you want to text on it. >> >> >> bp >> <part15sbs{at}gmail{dot}com> >> >> On 12/1/2016 6:18 PM, Brandon Yuchasz wrote: >>> >>> Wondering if anyone else has dealt with this and if so what they >>> used as a solution. >>> >>> � >>> >>> I am getting more and more texts from customers as time goes on. >>> They get my cell phone number at some point when I call them or from >>> a friend or who knows but they hold onto it. >>> >>> Instead of emailing the tech support or calling in they send me a >>> text to my cell phone.� �hey my internet isn�t working� . I >>> don�t know who the hell they are of course since its just some >>> random number with no context. So Then I am faced with ignoring the >>> text or replying. � I�m sorry but I don�t know who this is >>> from can you please give me additional information. � >>> >>> Text back and forth over the next 15 minutes reveal they have the >>> wireless turned off on their computer or the router took a shit or >>> they are off line. Regardless it�s annoying, I have considered >>> asking them not to text my cell phone and instead call or email but >>> half the time they are still going to get me. That�s not ideal. >>> Please don�t text my cell phone instead use our online contact >>> option or call us at�. 5 minutes later I get a call that forwards >>> to my cell phone not ideal. �although that is changing and >>> hopefully in the next 6 months I won�t be doing any tech support >>> calls anymore. >>> >>> � >>> >>> How do you guys deal with this from a company standpoint. >>> >>> � >>> >>> Just so everyone realizes it� this is at least 65% rant so sarcasm >>> and honest real feedback are both welcome. >>> >>> � >>> >> >> No virus found in this message. >> Checked by AVG - www.avg.com <http://www.avg.com> >> Version: 2016.0.7924 / Virus Database: 4664/13518 - Release Date: >> 12/01/16 >> >
