Add another cell phone to your service, and use it for everything you
Then turn off texting on the phone you don't want to get texts on,
except when you want to text on it.
On 12/1/2016 6:18 PM, Brandon Yuchasz wrote:
Wondering if anyone else has dealt with this and if so what they used
as a solution.
I am getting more and more texts from customers as time goes on. They
get my cell phone number at some point when I call them or from a
friend or who knows but they hold onto it.
Instead of emailing the tech support or calling in they send me a text
to my cell phone. ï¿½hey my internet isnï¿½t workingï¿½ . I donï¿½t know who
the hell they are of course since its just some random number with no
context. So Then I am faced with ignoring the text or replying. ï¿½ Iï¿½m
sorry but I donï¿½t know who this is from can you please give me
additional information. ï¿½
Text back and forth over the next 15 minutes reveal they have the
wireless turned off on their computer or the router took a shit or
they are off line. Regardless itï¿½s annoying, I have considered asking
them not to text my cell phone and instead call or email but half the
time they are still going to get me. Thatï¿½s not ideal. Please donï¿½t
text my cell phone instead use our online contact option or call us
atï¿½. 5 minutes later I get a call that forwards to my cell phone not
ideal. although that is changing and hopefully in the next 6 months I
wonï¿½t be doing any tech support calls anymore.
How do you guys deal with this from a company standpoint.
Just so everyone realizes itï¿½ this is at least 65% rant so sarcasm and
honest real feedback are both welcome.