Wait, what? You mean SMS? I was talking about the thing where the guys
can call in and call back out from our switch so the customer sees our
office number.
On 12/1/2016 9:53 PM, Ken Hohhof wrote:
I just let VoIP Innovations handle it.
-----Original Message-----
From: Af [mailto:af-boun...@afmug.com] On Behalf Of George Skorup
Sent: Thursday, December 1, 2016 9:44 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customers texting cell phones "hey my internet isn; t
working"
We're running a FreeSWITCH based soft switch that does this. Pretty sure
it's a native FreeSWITCH feature. I forget what it's called now.
On 12/1/2016 8:59 PM, Jay Weekley wrote:
Is that a service through your voip provider? On second thought, we
have the ability to forward employee cell phone calls to the customer.
George Skorup wrote:
Our guys can call into our switch from their cell and access a menu
that lets them dial back out.
On 12/1/2016 8:30 PM, Jay Weekley wrote:
A separate cell phone is good. So is calling customers using *67
but they don't always answer blocked calls. Our VOIP service,
Netsapiens, has an app that makes the call look like it's from the
company number. I haven't tried it yet but if it works it will be
really great. The worst for me is the customer that texted me at
12:30am when I was asleep.
Bill Prince wrote:
Add another cell phone to your service, and use it for everything
you care about.
Then turn off texting on the phone you don't want to get texts on,
except when you want to text on it.
bp
<part15sbs{at}gmail{dot}com>
On 12/1/2016 6:18 PM, Brandon Yuchasz wrote:
Wondering if anyone else has dealt with this and if so what they
used as a solution.
�
I am getting more and more texts from customers as time goes on.
They get my cell phone number at some point when I call them or
from a friend or who knows but they hold onto it.
Instead of emailing the tech support or calling in they send me a
text to my cell phone.� �hey my internet isn�t working� .
I don�t know who the hell they are of course since its just some
random number with no context. So Then I am faced with ignoring
the text or replying. � I�m sorry but I don�t know who this
is from can you please give me additional information. �
Text back and forth over the next 15 minutes reveal they have the
wireless turned off on their computer or the router took a shit or
they are off line. Regardless it�s annoying, I have considered
asking them not to text my cell phone and instead call or email
but half the time they are still going to get me. That�s not
ideal. Please don�t text my cell phone instead use our online
contact option or call us at�. 5 minutes later I get a call that
forwards to my cell phone not ideal. �although that is changing
and hopefully in the next 6 months I won�t be doing any tech
support calls anymore.
�
How do you guys deal with this from a company standpoint.
�
Just so everyone realizes it� this is at least 65% rant so
sarcasm and honest real feedback are both welcome.
�
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