We fade out our usage based plans. *Every* single customer who had to pay
surplus makes us a lot of work. Calls from each single family member, what
IP is this. Why cant you tell me what x.y.z.w is. I dont use Akamai ...
You have to take care there is no angry escalating dispute for a view Euros.
I am sure this service times cost us more money than the customers had to
pay surplus. We have to do flat pricing.
On Wed, 21 Jun 2017 18:59:41 +0000
"Wireless Administrator" <wirel...@htn.net> wrote:
This industry is in trouble. Nobody wants usage based
billing. Customers don’t want it for obvious reasons.
ISP’s are afraid to implement it for fear of losing
customers. If you lose money on an account is it really
an asset to your business? I feel that the Large ISP’s
have already implemented Usage Based Rate Adjustment.
They seem to have an automated process to adjust rates
that will force off the heavy users. Our industry will
not get respect until it asks for it. UBB or UBRA (New
term I coined) is the way ….
Steve
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mark
- Myakka Technologies
Sent: Wednesday, June 21, 2017 2:07 PM
To: Simon Westlake
Subject: Re: [AFMUG] Ready for the Xbox one X and 100GB
games?
Simon,
But metered billing makes them think about what they are
doing. Does the baby need to be falling asleep watching
a 4K movie? The best way I can put it is renting an
apartment with utilities included. If I'm renting an
apartment in FL with electric included, my AC is going to
be set at 68 24/7. The cat will be very comfortable all
day, why should I care. However, if I'm paying for
electric, the cat will have to deal with 78 during the
day and I may have to deal with 72 when I get home.
Bandwidth prices are dropping for some, but for others
it is still expensive. Not to mention the HW costs to
upgrade your network to handle the higher bandwidth
internally.
4K tvs cost more to buy than 1080 or 720 TV's. Why
should someone who is willing to stream at 720 or pay for
satellite TV, be forced to pay the same as that guy that
wants to watch in 4K. Why should a single person who
just needs dependable fast internet occasionally be force
to pay the same amount as the family with 6 kids and 30
devices? Why should the kid willing to buy his game on a
disc be forced to pay the same as the guy who doesn't
want to get up off the couch to change a disc?
Why is it we are the only industry that is expected to
deliver a top notch fast and reliable service at a single
low price. The electric company gets to charge per KW,
the all you can eat buffet charges per person, the cell
phone company charges per device, cable/satellite charges
per box, hell even the streaming companies get to put
limits on the number of people that can stream per
account. Why is it when we ask a heavy user to pay their
fair share all hell breaks lose and we are the greedy
bastards?
--
Best regards,
Mark
<mailto:m...@mailmt.com>
mailto:m...@mailmt.com
Myakka Technologies, Inc.
<http://www.MyakkaTech.com> www.MyakkaTech.com
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------
Wednesday, June 21, 2017, 1:11:27 PM, you wrote:
The problem with metered billing is that it doesn't
solve the problem. The customer still purchased a game
they want to download, or they have a 4K TV they want to
watch movies on. Most people are just going to look for
other options if they have to pay every time they try to
use a device in their household, and even if people are
willing to pay, you still have to be able to deliver
enough service to them to give them the speeds they want.
Until there is more spectrum available, I think DPI is a
much better solution.. you can deprioritize and shape
things like game downloads, and prioritize/shape their
video streaming. I wish there was a better option, but I
really don't think implementing UBB is a solution to this
problem. It may give you more money to build up your
network a bit, but it is poison to most customer's ears,
and it won't change their behavior that much unless it's
extremely painful for them financially.
On 6/21/2017 10:51 AM, Steve Jones wrote:
metered billing.. wave of the future
On Wed, Jun 21, 2017 at 9:46 AM, Adam Moffett <
<mailto:dmmoff...@gmail.com> dmmoff...@gmail.com> wrote:
I read some scary stuff the other day along a similar
vein.
Basically if you're selling 25mbps then you'll need a
4:1 oversubscription ratio to support peak hours hi def
streaming without complaint.
As adoption of 4K video increases, that ratio will
approach 1:1. You'll have to either start supplying
100meg, or start billing for consumption....or jack the
price way up.
They were looking only at streaming video trends, and
didn't even consider stuff like this.
------ Original Message ------
From: "Jeremy" < <mailto:jeremysmi...@gmail.com>
jeremysmi...@gmail.com>
To: <mailto:af@afmug.com> af@afmug.com
Sent: 6/21/2017 1:03:09 AM
Subject: Re: [AFMUG] Ready for the Xbox one X and 100GB
games?
Yeah, this sucks for us. Even worse, many of these
games come out with dual licenses so that you can play on
Windows 10 or XB1 for the same purchase. I bought a
couple games and checked it out. It was amazing to be
able to just continue my Halo Wars right where I left off
on my laptop, but it was double the download size. This
makes Forza potentially 200GB, without DLC. When you are
providing customers 300-500GB per month without overages
it makes heavy Xbox customers very quickly switch
providers. I'm not sure if that is a blessing or a
curse. For now, it has not been a gigantic churn issue
for us, but the future of 4K content will likely hit us
all pretty hard.
My main issue with this is that purchasing a disc is not
an option. I initially bought discs, only to find that
even after ripping them to the hard drive, I have to walk
down to the network closet to insert the disc. Digitally
purchased games can just be loaded from a menu, like all
of the hacked consoles. There is no option to 'upgrade'
to a digital license if you have purchased a disc. Also,
if you own multiple Xbox One consoles (say at home and at
work), you can play any of your games on either console,
at any time, just not simultaneously. Discs are now
useless to me. The only way to get this digital license
is to download it from the Internet (or hack the
console...not yet an option). This has been a big bummer
to heavy Xbox users when they get hit with massive
overages, and they usually switch to Comcast.
On Tue, Jun 20, 2017 at 10:19 PM, Eric Kuhnke <
<mailto:eric.kuh...@gmail.com> eric.kuh...@gmail.com>
wrote:
This will be the new normal with the next generation
Xbox, when many customers start bringing them home...
<https://m.hardocp.com/news/2017/06/18/forza_motorsport_7_will_be_100gb_download>
https://m.hardocp.com/news/2017/06/18/forza_motorsport_7_will_be_100gb_download
--
Simon Westlake
Email: <mailto:simon@sonar.software>
simon@sonar.software
Phone: (702) 447-1247 US / (780) 900-1180 CA
---------------------------
Sonar Software Inc
The future of ISP billing and OSS
<https://sonar.software> https://sonar.software