Again, I'm completely flummoxed by Sonar. Apparently their customer portal isn't really a part of their system.
Any Sonar customer has to purchase and maintain their own linux system to host the web/portal system. Then that ties into their main system BUT isn't immediately synched up with their main system on any changes. I've had several times where I've been on the phone with customers and made a billing change in Sonar and the customer can't see it in the portal until an unspecified amount of time goes by and it updates magically. NOW my portal is completely out of the blue not responding to web requests and appears offline to my customers, for over a day now. Sonar can't figure it out and want me to nuke it and start over, which if I remember, cost me a few hours of time to arrange DNS, SSH access, IPv4/6 changes, firewall, SSL, logo placement etc beyond their initial load. I blame myself for not having set up incremental backups of it. I'll definitely fix that this time. But man it would have been so much more simpler if Sonar actually had themselves a hosted client page I could slap my logo on and change a few CSS color marks. What a PITA.
