I know my forehead brain is toasted today... From: Sterling Jacobson Sent: Tuesday, February 27, 2018 5:30 PM To: [email protected] Subject: Re: [AFMUG] Sonar Billing Portal
Ah, that explains it. I’ll follow up tomorrow, thanks for your help/responses Simon. I guess I’ll just go home too. Customers don’t use their internet after hours anyways 😊 From: Af [mailto:[email protected]] On Behalf Of Simon Westlake Sent: Tuesday, February 27, 2018 5:19 PM To: [email protected] Subject: Re: [AFMUG] Sonar Billing Portal We're closed right now. Nobody is going to respond until tomorrow. You can give them a call in the morning as well if you'd like to. On 2/27/2018 6:15 PM, Sterling Jacobson wrote: I’ve been responding to support emails from your team, and just sent another email just now. Not getting a lot of response back. I figured out how to reset it with digitalocean, so I can do that, just not sure if your team is working on it as is, or if they want it reset now? They need to reply to my emails. From: Af [mailto:[email protected]] On Behalf Of Simon Westlake Sent: Tuesday, February 27, 2018 5:11 PM To: [email protected] Subject: Re: [AFMUG] Sonar Billing Portal You just reload the OS through DigitalOcean. Nothing will change with the IP. If you work through this with our support team, it will be a quick and painless process. On 2/27/2018 5:55 PM, Sterling Jacobson wrote: The problem with wiping is that I’m not guaranteed the same IP address. There is a lot tied to that IP address now. A and AAAA name records, email server records to allow relay, firewall config etc. I’m not sure digital ocean has an option to just nuke an image in place? How do I do that with a droplet? Or is there a ubuntu option that I can run from within, that just resets the whole damn install to initial config? From: Af [mailto:[email protected]] On Behalf Of Simon Westlake Sent: Tuesday, February 27, 2018 4:15 PM To: [email protected] Subject: Re: [AFMUG] Sonar Billing Portal There is only one way to install it. It has never used nginx. The step by step walk through is at https://github.com/SonarSoftware/customer_portal/wiki. We are happy to install it for you, if you wipe the server out so we can just walk through the install process. There is no customer login information in the portal. It is stored inside Sonar. This can be solved very quickly with a fresh server, and just letting our staff set it up for you. On 2/27/2018 4:41 PM, Sterling Jacobson wrote: That’s what I was hoping with this, but no, out of the blue it decided to just corrupt or something. They got it working to the degree that it shows up now, but they had to disable nginx and run Apache. Which is odd, because I think someone else from their company originally got in and used nginx instead of Apache. So their left hand doesn’t appear to know what their right hand is doing. Anywho, it’s still F’ed up because I lost my logo, and apparently all of the customer defined login information for the portal too? Not sure, but no one can actually log in to pay yet. It’s killing me and my customers right now. Cassidy, is yours running Apache or nginx? From: Af [mailto:[email protected]] On Behalf Of Cassidy B. Larson Sent: Tuesday, February 27, 2018 1:25 PM To: [email protected] Subject: Re: [AFMUG] Sonar Billing Portal I have had zero issues with their portal code. Just stock ubuntu VM then follow their install instructions and done. Easy peasy lemon squeezy. I customized the logo and some text on the main page via the config file, but that was really it. I haven’t looked at it much since. -- ---- Cassidy B. Larson CTO - InfoWest, Inc. Voice: 435-773-6073 [email protected] ---- On Feb 27, 2018, at 12:12 PM, Sterling Jacobson <[email protected]> wrote: Again, I'm completely flummoxed by Sonar. Apparently their customer portal isn't really a part of their system. Any Sonar customer has to purchase and maintain their own linux system to host the web/portal system. Then that ties into their main system BUT isn't immediately synched up with their main system on any changes. I've had several times where I've been on the phone with customers and made a billing change in Sonar and the customer can't see it in the portal until an unspecified amount of time goes by and it updates magically. NOW my portal is completely out of the blue not responding to web requests and appears offline to my customers, for over a day now. Sonar can't figure it out and want me to nuke it and start over, which if I remember, cost me a few hours of time to arrange DNS, SSH access, IPv4/6 changes, firewall, SSL, logo placement etc beyond their initial load. I blame myself for not having set up incremental backups of it. I'll definitely fix that this time. But man it would have been so much more simpler if Sonar actually had themselves a hosted client page I could slap my logo on and change a few CSS color marks. What a PITA. -- Simon Westlake | [email protected](702) 447-1247https://sonar.software -- Simon Westlake | [email protected](702) 447-1247https://sonar.software -- Simon Westlake | [email protected](702) 447-1247https://sonar.software
