There is only one way to install it. It has never used nginx. The step
by step walk through is at
https://github.com/SonarSoftware/customer_portal/wiki.
We are happy to install it for you, if you wipe the server out so we can
just walk through the install process. There is no customer login
information in the portal. It is stored inside Sonar. This can be solved
very quickly with a fresh server, and just letting our staff set it up
for you.
On 2/27/2018 4:41 PM, Sterling Jacobson wrote:
That’s what I was hoping with this, but no, out of the blue it decided
to just corrupt or something.
They got it working to the degree that it shows up now, but they had
to disable nginx and run Apache.
Which is odd, because I think someone else from their company
originally got in and used nginx instead of Apache.
So their left hand doesn’t appear to know what their right hand is doing.
Anywho, it’s still F’ed up because I lost my logo, and apparently all
of the customer defined login information for the portal too?
Not sure, but no one can actually log in to pay yet.
It’s killing me and my customers right now.
Cassidy, is yours running Apache or nginx?
*From:* Af [mailto:[email protected]] *On Behalf Of *Cassidy B. Larson
*Sent:* Tuesday, February 27, 2018 1:25 PM
*To:* [email protected]
*Subject:* Re: [AFMUG] Sonar Billing Portal
I have had zero issues with their portal code. Just stock ubuntu VM
then follow their install instructions and done. Easy peasy lemon squeezy.
I customized the logo and some text on the main page via the config
file, but that was really it. I haven’t looked at it much since.
--
----
Cassidy B. Larson
CTO - InfoWest, Inc.
Voice: 435-773-6073
[email protected] <mailto:[email protected]>
----
On Feb 27, 2018, at 12:12 PM, Sterling Jacobson
<[email protected] <mailto:[email protected]>> wrote:
Again, I'm completely flummoxed by Sonar.
Apparently their customer portal isn't really a part of their system.
Any Sonar customer has to purchase and maintain their own linux
system to host the web/portal system.
Then that ties into their main system BUT isn't immediately
synched up with their main system on any changes.
I've had several times where I've been on the phone with customers
and made a billing change in Sonar and the customer can't see it
in the portal until an unspecified amount of time goes by and it
updates magically.
NOW my portal is completely out of the blue not responding to web
requests and appears offline to my customers, for over a day now.
Sonar can't figure it out and want me to nuke it and start over,
which if I remember, cost me a few hours of time to arrange DNS,
SSH access, IPv4/6 changes, firewall, SSL, logo placement etc
beyond their initial load.
I blame myself for not having set up incremental backups of it.
I'll definitely fix that this time.
But man it would have been so much more simpler if Sonar actually
had themselves a hosted client page I could slap my logo on and
change a few CSS color marks.
What a PITA.
--
Simon Westlake | CEO
[email protected]
(702) 447-1247
https://sonar.software
