We use Linode which is similar to Digital Ocean and our IP does not change when we rebuild a Linode (Droplet in DO terms). It would be crazy if you had a new IP every time you wanted to reload the OS. For $5 a month, Linode offers simple and easy VM's.
On Tue, Feb 27, 2018 at 6:30 PM, Sterling Jacobson <[email protected]> wrote: > Ah, that explains it. > > > > I’ll follow up tomorrow, thanks for your help/responses Simon. > > > > I guess I’ll just go home too. > > > > Customers don’t use their internet after hours anyways 😊 > > > > *From:* Af [mailto:[email protected]] *On Behalf Of *Simon Westlake > *Sent:* Tuesday, February 27, 2018 5:19 PM > > *To:* [email protected] > *Subject:* Re: [AFMUG] Sonar Billing Portal > > > > We're closed right now. Nobody is going to respond until tomorrow. You can > give them a call in the morning as well if you'd like to. > > On 2/27/2018 6:15 PM, Sterling Jacobson wrote: > > I’ve been responding to support emails from your team, and just sent > another email just now. > > > > Not getting a lot of response back. > > > > I figured out how to reset it with digitalocean, so I can do that, just > not sure if your team is working on it as is, or if they want it reset now? > > > > They need to reply to my emails. > > > > > > *From:* Af [mailto:[email protected] <[email protected]>] *On > Behalf Of *Simon Westlake > *Sent:* Tuesday, February 27, 2018 5:11 PM > *To:* [email protected] > *Subject:* Re: [AFMUG] Sonar Billing Portal > > > > You just reload the OS through DigitalOcean. Nothing will change with the > IP. > > If you work through this with our support team, it will be a quick and > painless process. > > On 2/27/2018 5:55 PM, Sterling Jacobson wrote: > > The problem with wiping is that I’m not guaranteed the same IP address. > > > > There is a lot tied to that IP address now. > > A and AAAA name records, email server records to allow relay, firewall > config etc. > > > > I’m not sure digital ocean has an option to just nuke an image in place? > > > > How do I do that with a droplet? > > > > Or is there a ubuntu option that I can run from within, that just resets > the whole damn install to initial config? > > > > > > > > *From:* Af [mailto:[email protected] <[email protected]>] *On > Behalf Of *Simon Westlake > *Sent:* Tuesday, February 27, 2018 4:15 PM > *To:* [email protected] > *Subject:* Re: [AFMUG] Sonar Billing Portal > > > > There is only one way to install it. It has never used nginx. The step by > step walk through is at https://github.com/SonarSoftware/customer_portal/ > wiki. > > We are happy to install it for you, if you wipe the server out so we can > just walk through the install process. There is no customer login > information in the portal. It is stored inside Sonar. This can be solved > very quickly with a fresh server, and just letting our staff set it up for > you. > > On 2/27/2018 4:41 PM, Sterling Jacobson wrote: > > That’s what I was hoping with this, but no, out of the blue it decided to > just corrupt or something. > > > > They got it working to the degree that it shows up now, but they had to > disable nginx and run Apache. > > Which is odd, because I think someone else from their company originally > got in and used nginx instead of Apache. > > > > So their left hand doesn’t appear to know what their right hand is doing. > > > > Anywho, it’s still F’ed up because I lost my logo, and apparently all of > the customer defined login information for the portal too? > > Not sure, but no one can actually log in to pay yet. > > > > It’s killing me and my customers right now. > > > > Cassidy, is yours running Apache or nginx? > > > > *From:* Af [mailto:[email protected] <[email protected]>] *On > Behalf Of *Cassidy B. Larson > *Sent:* Tuesday, February 27, 2018 1:25 PM > *To:* [email protected] > *Subject:* Re: [AFMUG] Sonar Billing Portal > > > > I have had zero issues with their portal code. Just stock ubuntu VM then > follow their install instructions and done. Easy peasy lemon squeezy. > > I customized the logo and some text on the main page via the config file, > but that was really it. I haven’t looked at it much since. > > > > -- > ---- > Cassidy B. Larson > CTO - InfoWest, Inc. > Voice: 435-773-6073 <(435)%20773-6073> > [email protected] > ---- > > > > > > > > On Feb 27, 2018, at 12:12 PM, Sterling Jacobson <[email protected]> > wrote: > > > > Again, I'm completely flummoxed by Sonar. > > Apparently their customer portal isn't really a part of their system. > > Any Sonar customer has to purchase and maintain their own linux system to > host the web/portal system. > Then that ties into their main system BUT isn't immediately synched up > with their main system on any changes. > > I've had several times where I've been on the phone with customers and > made a billing change in Sonar and the customer can't see it in the portal > until an unspecified amount of time goes by and it updates magically. > > NOW my portal is completely out of the blue not responding to web requests > and appears offline to my customers, for over a day now. > > Sonar can't figure it out and want me to nuke it and start over, which if > I remember, cost me a few hours of time to arrange DNS, SSH access, IPv4/6 > changes, firewall, SSL, logo placement etc beyond their initial load. > > I blame myself for not having set up incremental backups of it. > I'll definitely fix that this time. > > But man it would have been so much more simpler if Sonar actually had > themselves a hosted client page I could slap my logo on and change a few > CSS color marks. > > What a PITA. > > > > > > > > -- > > Simon Westlake | CEO > > [email protected] > > (702) 447-1247 > > https://sonar.software > > > > > -- > > Simon Westlake | CEO > > [email protected] > > (702) 447-1247 > > https://sonar.software > > > > -- > > Simon Westlake | CEO > > [email protected] > > (702) 447-1247 > > https://sonar.software > > -- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi <http://www.facebook.com/minnesotawifi> Like us on Facebook <http://www.facebook.com/minnesotawifi>
