And yet you still pay more than some other systems per user per month. On Feb 27, 2018 1:12 PM, "Sterling Jacobson" <[email protected]> wrote:
> Again, I'm completely flummoxed by Sonar. > > Apparently their customer portal isn't really a part of their system. > > Any Sonar customer has to purchase and maintain their own linux system to > host the web/portal system. > Then that ties into their main system BUT isn't immediately synched up > with their main system on any changes. > > I've had several times where I've been on the phone with customers and > made a billing change in Sonar and the customer can't see it in the portal > until an unspecified amount of time goes by and it updates magically. > > NOW my portal is completely out of the blue not responding to web requests > and appears offline to my customers, for over a day now. > > Sonar can't figure it out and want me to nuke it and start over, which if > I remember, cost me a few hours of time to arrange DNS, SSH access, IPv4/6 > changes, firewall, SSL, logo placement etc beyond their initial load. > > I blame myself for not having set up incremental backups of it. > I'll definitely fix that this time. > > But man it would have been so much more simpler if Sonar actually had > themselves a hosted client page I could slap my logo on and change a few > CSS color marks. > > What a PITA. >
