Agreed, maybe they don¹t want the liability? On 2/27/18, 3:12 PM, "Af on behalf of Sterling Jacobson"
Gino A. Villarini President Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968 [cid:aeronet-logo_310cfc3e-6691-4f69-bd49-b37b834b9238.png] <[email protected] on behalf of [email protected]> wrote: >Again, I'm completely flummoxed by Sonar. > >Apparently their customer portal isn't really a part of their system. > >Any Sonar customer has to purchase and maintain their own linux system to >host the web/portal system. >Then that ties into their main system BUT isn't immediately synched up >with their main system on any changes. > >I've had several times where I've been on the phone with customers and >made a billing change in Sonar and the customer can't see it in the >portal until an unspecified amount of time goes by and it updates >magically. > >NOW my portal is completely out of the blue not responding to web >requests and appears offline to my customers, for over a day now. > >Sonar can't figure it out and want me to nuke it and start over, which if >I remember, cost me a few hours of time to arrange DNS, SSH access, >IPv4/6 changes, firewall, SSL, logo placement etc beyond their initial >load. > >I blame myself for not having set up incremental backups of it. >I'll definitely fix that this time. > >But man it would have been so much more simpler if Sonar actually had >themselves a hosted client page I could slap my logo on and change a few >CSS color marks. > >What a PITA.
