Re: [AFMUG] After Hours Tech Support

[Leroy Koglin]

If you want to outsource calls we are very happy with ServerPlus. Any 
escalations are handled by our techs. After hours and weekends are 
on-call schedules for our techs. We pay an on-call stipend for them to 
be available plus their hourly rate for any work performed. We use our 
same tech's that work during the week so weekend working from home 
usually gets them a little overtime.

Leroy



On 4/25/2018 7:39 PM, Matt wrote:
How or what do you pay an employee to either answer phone calls or
return voicemails after hours or on weekends?