In my experience, online communities are like offline communities, their tone and spirit depends on their members. Moderation seldom "fixes" anything, and content-based moderation only works if the community is intended to reflect the ideas and values of the moderator. But sometimes a respected moderator (and I think Ben is very respected here) can act as a sort of father figure, encouraging a particular style of interaction.

I have been a member of many online communities where the interactions were friendly, supportive, and productive, where negative language and attitude was the rare exception. So I don't think that style of interaction *has* to be there. It may be that I just need to keep looking for such a community of AI researchers. I sure hope it isn't inherent in AI work itself -- though the intellectually abstract and scientifically unsettled aspects of it do make it is the sort of field that can attract people who believe they know more than they do and who are insecure enough to need to disparage others around them. (Personally, I'm not at all sure I know anything, as I've found it's an area where I can *so* easily fool myself; and I believe that virtually anyone's approach on this list *might* be of great value.)

(Credentials: I've been involved in online communities since the '70s, occasionally working as an expert in the field, most recently as manager of the Social Computing Group at Microsoft Research, which I left in 2001 to work on AI.)

Terren Suydam wrote:
Just to throw my 2 cents in here. The short version: if you want to improve the list, look to yourself. Don't rely on moderation.
If you have something worth posting, post it without fear of rude responses. If 
people are rude, don't be rude back. Resist the urge to fire off the quick 
reply and score points (I often write the inflammatory reply and then delete 
it, just to get it out of my system). Don't feed the trolls. Thicken your skin: 
see personal attacks for what they are - refuge for someone without a 
reasonable rebuttal.

I've been participating in online forums of various sorts basically since the 
internet began in earnest and there is nothing unique about the behavior here. 
People are rude. The anonymity and discorporate nature of virtual communication 
lowers inhibitions in a big way. Moderation for anything but clear-cut 
violations of established rules is almost never helpful because it either 
stifles discussion or the forum devolves into trials about the fairness of the 
moderation.

Moderation based on subjective quality of content is a terrible idea, imo. I 
would never agree to moderate a forum based on anything but etiquette or 
on-topic-ness. Assuming the rules are spelled out and warnings are given and 
behavior is enforced fairly and consistently, moderation can help. But it takes 
a fairly proactive moderator to do all that.

Terren


--- On Sun, 8/3/08, Harry Chesley <[EMAIL PROTECTED]> wrote:

From: Harry Chesley <[EMAIL PROTECTED]>
Subject: Re: [agi] META: do we need a stronger "politeness code" on this list?
To: [email protected]
Date: Sunday, August 3, 2008, 12:52 PM
I have never posted to the list before for exactly the
reasons under discussion. It seems to me that the list is dominated, in terms of volume, not, I think, in terms of people, by two types of posts: 1) You don't understand theory x, which explains why your idea or approach is unworkable; you need to spend hours (perhaps days) reading about that (my) theory. Or 2) You're an idiot and your ideas are
trash.

I am pursuing a line of research that I believe has
potential. It would be useful to have a place I could float ideas and get some feedback. While I'm not particularly thin skinned, I don't have the time to deal with excursions into entirely different theories or to deal with the distractive emotional baggage that's so common here. I would also be happy to provide feedback to posts by others, but I don't want to get dragged into heated and often content-sparse threads of
discussion.

I have seen very good and productive threads on this list,
but they tend to be the exception. Hence I mostly just delete the items from the list, and follow the occasional thread that looks interesting or involves people who have posted more reasonable items in the past. As with most lists, 90% of the content is generated by 10% of the members. In this case, that involves much unnecessary distraction and
unpleasantness.

Giving posters "time out"s for personal attacks
might go a long way toward calming the list down and encouraging some of the people like me to become more involved. Also, a list FAQ that includes pointers to some of the theories that get repeated endlessly, together with encouragement to the posters to just post the FAQ's URL rather than repeating the entire theory, might reduce the repetition. (Wasn't there a wiki area exactly for that started a while ago?)

Anyway, that's my two cents.

On 8/3/2008 6:13 AM, Ben Goertzel wrote:
Hi,

Here are a couple random responses to suggestions by
others within
this thread...

Nesov wrote, and Mark Waser concurred:

"
I don't notice rudeness so much, but content-free
posts (and posters
who don't learn) are a problem on this list. Low
signal-to-noise
ratio. I'd say you are too tolerant in avoiding
moderation, but
moderation is needed for content, not just
"politeness".
"

My response is that

-- Moderation for politeness, and for *form* of posts,
is fairly easy
to do in an objective way

-- Moderation for content is a lot more subjective,
and I don't want
to be perceived as imposing my own particular views on
AGI on this
mailing list.  So I'm a bit wary of this.

Hector suggested

"
What about also some minimal credentials (not
necessarily academical
achievements but a minimal proof of knowledge and
logical thought) as
it is required at other mailing lists...
"

However, it seems to me that the most boring,
repetitive and
irritating conversations on this list generally
involve individuals
who *do* have "above minimal credentials" in
AGI.
The only exception I can think of would be some of the
repetitive
conversations involving Mike Tintner, who isn't
professionally
experienced in AGI or directly related fields of
science so far as I
know (though I could be wrong)

I do think that this list has recently become
dominated by long,
somewhat repetitive arguments between a relatively
small number of
people.  I myself have stopped reading or posting very
much partly
because of this, even though I'm the list
administrator...
Ben


On Sun, Aug 3, 2008 at 8:41 AM, Mark Waser
<[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:

        I don't notice rudeness so much, but
content-free posts (and
        posters
        who don't learn) are a problem on this
list. Low signal-to-noise
        ratio. I'd say you are too tolerant in
avoiding moderation, but
        moderation is needed for content, not just
"politeness".
    Normally I try to avoid "me too" posts
-- but for those who felt
    my last e-mail was too long, this is the essence
of my argument
    (and very well expressed).

    ----- Original Message ----- From: "Vladimir
Nesov"
    <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>>
    To: <[email protected]
<mailto:[email protected]>>
    Sent: Sunday, August 03, 2008 8:25 AM
    Subject: Re: [agi] META: do we need a stronger
"politeness code"
    on this list?


        On Sun, Aug 3, 2008 at 7:47 AM, Ben Goertzel
<[EMAIL PROTECTED]
        <mailto:[EMAIL PROTECTED]>> wrote:


            I think Ed's email was a bit harsh,
but not as harsh as
            many of Richard's
            (which are frequently full of language
like "fools",
            "rubbish" and so forth
            ...).

            Some of your emails have been pretty harsh
in the past too.
            I would be willing to enforce a stronger
code of
            politeness on this list if
            that is what the membership wants.  I have
been told
            before, in other
            contexts, that I tend to be overly
tolerant of rude behavior.
            Anyone else have an opinion on this?


        I don't notice rudeness so much, but
content-free posts (and
        posters
        who don't learn) are a problem on this
list. Low signal-to-noise
        ratio. I'd say you are too tolerant in
avoiding moderation, but
        moderation is needed for content, not just
"politeness".
-- Vladimir Nesov
        [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>
        http://causalityrelay.wordpress.com/


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--
Ben Goertzel, PhD
CEO, Novamente LLC and Biomind LLC
Director of Research, SIAI
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>

"Nothing will ever be attempted if all possible
objections must be
first overcome " - Dr Samuel Johnson



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