05.02.2011 18:59, Maps.Huge.Info (Maps API Guru) пишет:
I believe being able to provide refunds is important. When you go to a
real-world store
Since a user upgrading to a "pro" version isn't buying anything
tangible, it's more like going into a donut shop, buying a donut and
eating it. How many consumers ask for refunds at that point? Under
some circumstances, a refund is called for but not in the same way as
a consumer returning an unopened package that can be resold.
That's a different type of product, more like a health potion in an RPG
game. You might call it a "virtual consumable".
To me, issuing a refund for a software product is only to be done
under some unusual circumstance not because of buyer remorse. The
donut has been eaten and that's that.
For a virtual consumable, yes.
But I'm talking specifically about upgrading from lite to pro, which is
not a consumable at all.
It's the right to use the software in a certain way, to repeatedly
perform certain tasks, and is more like buying... hmm... a microwave or
a washing machine, not a donut.
-John Coryat
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Kostya Vasilyev -- WiFi Manager + pretty widget -- http://kmansoft.wordpress.com
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