Ok, you two.  Now I'm hungry for a donut while I'm doing my laundry!


On Sat, Feb 5, 2011 at 10:10 AM, Kostya Vasilyev <kmans...@gmail.com> wrote:

> 05.02.2011 18:59, Maps.Huge.Info (Maps API Guru) пишет:
>
>  I believe being able to provide refunds is important. When you go to a
>>>> real-world store
>>>>
>>> Since a user upgrading to a "pro" version isn't buying anything
>> tangible, it's more like going into a donut shop, buying a donut and
>> eating it. How many consumers ask for refunds at that point? Under
>> some circumstances, a refund is called for but not in the same way as
>> a consumer returning an unopened package that can be resold.
>>
>
> That's a different type of product, more like a health potion in an RPG
> game. You might call it a "virtual consumable".
>
>
>  To me, issuing a refund for a software product is only to be done
>> under some unusual circumstance not because of buyer remorse. The
>> donut has been eaten and that's that.
>>
>
> For a virtual consumable, yes.
>
> But I'm talking specifically about upgrading from lite to pro, which is not
> a consumable at all.
>
> It's the right to use the software in a certain way, to repeatedly perform
> certain tasks, and is more like buying... hmm... a microwave or a washing
> machine, not a donut.
>
>  -John Coryat
>>
>
> --
> Kostya Vasilyev -- WiFi Manager + pretty widget --
> http://kmansoft.wordpress.com
>
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