My email address and messages about emailing me are all over the description. From my apps it is super easy to get to my website and therefore facebook, etc. You are assuming users will take this extra step. Why would they when Google says "make your statement here as a comment."
You would be surprised how many users don't even understand they can get a refund from Google within 15minutes of purchases. These same users don't understand that developers can't reply to their comments. A lot of users think comments is the way to spark up conversation with the developer. I have no expectation to educate all users on these facts. Instead it should be very clear on the market pages. This is not a problem of not using enough external services. I think Google needs to make it more clear that the comments/rating is just that and no further conversation can happen. Users have no clue that developers can't reply to them. So my solution is to track their email down via the merchant reports and start chatting with them, which I proactively do. However when the users name doesn't match the credit card name then it is impossible to track them down and solve their issue. On Jun 25, 6:20 pm, Mark Murphy <[email protected]> wrote: > On Sat, Jun 25, 2011 at 8:04 PM, Halsafar <[email protected]> wrote: > > How on earth does a developer contact a user who makes a comment about > > their app? > > On an individual basis, you don't. The Android Market certainly should > be doing more in this area -- that dead horse has been beaten to a > pulp by now. > > > Is there anyway for us as developers to even talk to our customers? > > Twitter. Blog. Facebook and other social media. Web site. Email > newsletter. Get Satisfaction or other outsourced support engines. > Google Group or other discussion board. Chat room/IRC. If you have > sufficient numbers, use Meetups/user groups. If you're so inclined, > use handwritten letters or phone calls. And so on. > > IOW, use the same mechanisms that the rest of the planet uses for > talking to their customers, when distributors are involved in the > sales channel. This is not new -- plenty of businesses in plenty of > markets have used plenty of techniques to get past this problem. This > problem has existed since the introduction of "the middle man", which > I think was a few centuries ago. > > -- > Mark Murphy (a Commons > Guy)http://commonsware.com|http://github.com/commonsguyhttp://commonsware.com/blog|http://twitter.com/commonsguy > > _Android Programming Tutorials_ Version 3.5 Available! -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
