Yeah, all too true.
I have contact info in the application as well, and most (not all, but
most) emails I get are "Sent from my HTC" and "Sent from my Verizon phone".
So these users don't understand something as basic as how to use their
phone's back key.
-- Kostya
26.06.2011 5:21, Halsafar пишет:
My email address and messages about emailing me are all over the
description. From my apps it is super easy to get to my website and
therefore facebook, etc. You are assuming users will take this extra
step. Why would they when Google says "make your statement here as a
comment."
You would be surprised how many users don't even understand they can
get a refund from Google within 15minutes of purchases. These same
users don't understand that developers can't reply to their comments.
A lot of users think comments is the way to spark up conversation with
the developer. I have no expectation to educate all users on these
facts. Instead it should be very clear on the market pages. This is
not a problem of not using enough external services. I think Google
needs to make it more clear that the comments/rating is just that and
no further conversation can happen. Users have no clue that
developers can't reply to them.
So my solution is to track their email down via the merchant reports
and start chatting with them, which I proactively do. However when
the users name doesn't match the credit card name then it is
impossible to track them down and solve their issue.
--
Kostya Vasilyev
--
You received this message because you are subscribed to the Google
Groups "Android Developers" group.
To post to this group, send email to [email protected]
To unsubscribe from this group, send email to
[email protected]
For more options, visit this group at
http://groups.google.com/group/android-developers?hl=en
