On 11-06-25 07:31 PM, Zsolt Vasvari wrote:
I have had links in my app to my Google Groups, Twitter and Facebook
pages.
A month ago (May 20th), I changed my URLs to proxy through goo.gl so I
can get some tracking going.
Smart, very good idea.
Here are my total # of clicks in the last month for each with about
5000 active installs:
Google Groups: 46
Twitter: 9
Facebook: 1(!!)
I am not surprised at this. Customers rarely go above and beyond the
install button. The fact they take the time to comment is surprising.
So I'd say, Google Groups is a good idea, Twitter and FB are a waste
of time. At least it's true for my more "mature" demographics.
On Jun 26, 9:21 am, Halsafar<shinhalsa...@gmail.com> wrote:
My email address and messages about emailing me are all over the
description. From my apps it is super easy to get to my website and
therefore facebook, etc. You are assuming users will take this extra
step. Why would they when Google says "make your statement here as a
comment."
You would be surprised how many users don't even understand they can
get a refund from Google within 15minutes of purchases. These same
users don't understand that developers can't reply to their comments.
A lot of users think comments is the way to spark up conversation with
the developer. I have no expectation to educate all users on these
facts. Instead it should be very clear on the market pages. This is
not a problem of not using enough external services. I think Google
needs to make it more clear that the comments/rating is just that and
no further conversation can happen. Users have no clue that
developers can't reply to them.
So my solution is to track their email down via the merchant reports
and start chatting with them, which I proactively do. However when
the users name doesn't match the credit card name then it is
impossible to track them down and solve their issue.
On Jun 25, 6:20 pm, Mark Murphy<mmur...@commonsware.com> wrote:
On Sat, Jun 25, 2011 at 8:04 PM, Halsafar<shinhalsa...@gmail.com> wrote:
How on earth does a developer contact a user who makes a comment about
their app?
On an individual basis, you don't. The Android Market certainly should
be doing more in this area -- that dead horse has been beaten to a
pulp by now.
Is there anyway for us as developers to even talk to our customers?
Twitter. Blog. Facebook and other social media. Web site. Email
newsletter. Get Satisfaction or other outsourced support engines.
Google Group or other discussion board. Chat room/IRC. If you have
sufficient numbers, use Meetups/user groups. If you're so inclined,
use handwritten letters or phone calls. And so on.
IOW, use the same mechanisms that the rest of the planet uses for
talking to their customers, when distributors are involved in the
sales channel. This is not new -- plenty of businesses in plenty of
markets have used plenty of techniques to get past this problem. This
problem has existed since the introduction of "the middle man", which
I think was a few centuries ago.
--
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Guy)http://commonsware.com|http://github.com/commonsguyhttp://commonsware.com/blog|http://twitter.com/commonsguy
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