2012/10/26 Ian Ni-Lewis <ile...@google.com>: > This is the right answer. If you fill out the appropriate support form (e.g. > http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing) > and don't get an answer within about 3 business days, then you can ask > someone on this forum to escalate. Make sure you have your ticket number.
Hello again. This issue has been going on since April or May and is affecting multiple apps. It's surely been more than three days since then. Who do I ask on this forum to escalate? Are you actually one of those mysterious, always hiding in the darkness, Google Play engineers? Does escalate mean it gets fixed, or that it gets posted on the "known issues" page, forever, with a comment "we're working on it, thank you for your patience"? > > In many cases, it's not "google engineers" who need to solve your problem. > It's one of the support teams that have access to change the production > database. That's why any engineer you talk to will steer you to the official > forms first. Is there someone who oversees Market/Play, both engineering and production? Someone who's job it is to make sure the thing works, no matter why it's broken? Looking from where I sit (and admittedly, it's a long way from Mountain View), that particular asylum is run by the inmates. I'd love to be proven wrong. -- K > > > On Fri, Oct 26, 2012 at 5:51 AM, Kostya Vasilyev <kmans...@gmail.com> wrote: >> >> The official answer - use the official support channel: >> >> >> https://support.google.com/googleplay/android-developer/bin/answer.py?answer=136601 >> >> This also helps, sometimes: >> >> >> http://support.google.com/googleplay/android-developer/bin/static.py?hl=en&page=known_issues.cs >> >> -- K >> >> >> 2012/10/26 Silvio Marano <maranosil...@gmail.com>: >> > There aren't others specific address to contact google engineers? Since >> > nobody of the people active in the forum seems have access to the google >> > license server management, is impossible to fix this issue without >> > Google >> > intervention. >> > I cannot re-publish the app with another package name saying to the >> > previous >> > buyers "I'm sorry LVL server doesn't works re-buy my app". In the hope >> > that >> > the bug doesn't happen again. >> > >> > It's a shame. >> > >> > >> > Il giorno venerdì 26 ottobre 2012 13:56:23 UTC+2, Kostya Vasilyev ha >> > scritto: >> >> >> >> 2012/10/26 Silvio Marano: >> >> >> >> > Analogous problem... Another strange thing? With another package name >> >> > everything works. Seems that for some reason the LVL server suddenly >> >> > decided >> >> > to not respond to specific package names. >> >> > >> >> > I have tried to contact Google with no success. >> >> >> >> That's ok, you'll get used to it. >> >> >> >> -- K >> > >> > -- >> > You received this message because you are subscribed to the Google >> > Groups "Android Developers" group. >> > To post to this group, send email to android-developers@googlegroups.com >> > To unsubscribe from this group, send email to >> > android-developers+unsubscr...@googlegroups.com >> > For more options, visit this group at >> > http://groups.google.com/group/android-developers?hl=en >> >> -- >> You received this message because you are subscribed to the Google >> Groups "Android Developers" group. >> To post to this group, send email to android-developers@googlegroups.com >> To unsubscribe from this group, send email to >> android-developers+unsubscr...@googlegroups.com >> For more options, visit this group at >> http://groups.google.com/group/android-developers?hl=en > > > > > -- > Ian Ni-Lewis > Developer Advocate > Android Developer Relations > > > -- > You received this message because you are subscribed to the Google > Groups "Android Developers" group. > To post to this group, send email to android-developers@googlegroups.com > To unsubscribe from this group, send email to > android-developers+unsubscr...@googlegroups.com > For more options, visit this group at > http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
