The ticket number? Is the number #1143185470 in the email subject?! Il giorno venerdì 26 ottobre 2012 22:05:26 UTC+2, Ian Ni-Lewis ha scritto: > > I'm not a Play Support engineer, nor am I going to make promises to > help--but I can tell you this: if you want to complain about the support > you're getting from our help form, you have to post the ticket number. > Otherwise there's no way for anyone to follow up on your complaint. > > > On Fri, Oct 26, 2012 at 11:39 AM, Silvio Marano: > >> I have already used this form three days ago... Their answer? >> >> <<Thank you for your email. Please note that we are unable to assist with >> application development and testing questions. >> >> If you're looking for information regarding development issues, please >> visit our Android Developer site>> >> >> I have tried to report again the issue but haven't answered anything. >> >> Totally absurd... >> >> >> Il giorno venerdì 26 ottobre 2012 19:52:07 UTC+2, Ian Ni-Lewis ha scritto: >>> >>> This is the right answer. If you fill out the appropriate support form >>> (e.g. >>> http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing) >>> >>> and don't get an answer within about 3 business days, then you can ask >>> someone on this forum to escalate. Make sure you have your ticket number. >>> >>> In many cases, it's not "google engineers" who need to solve your >>> problem. It's one of the support teams that have access to change the >>> production database. That's why any engineer you talk to will steer you to >>> the official forms first. >>> >>> >>> On Fri, Oct 26, 2012 at 5:51 AM, Kostya Vasilyev <kman...@gmail.com>wrote: >>> >>>> The official answer - use the official support channel: >>>> >>>> >>>> https://support.google.com/googleplay/android-developer/bin/answer.py?answer=136601 >>>> >>>> This also helps, sometimes: >>>> >>>> >>>> http://support.google.com/googleplay/android-developer/bin/static.py?hl=en&page=known_issues.cs >>>> >>>> -- K >>>> >>>> >>>> 2012/10/26 Silvio Marano: >>>> > There aren't others specific address to contact google engineers? >>>> Since >>>> > nobody of the people active in the forum seems have access to the >>>> google >>>> > license server management, is impossible to fix this issue without >>>> Google >>>> > intervention. >>>> > I cannot re-publish the app with another package name saying to the >>>> previous >>>> > buyers "I'm sorry LVL server doesn't works re-buy my app". In the >>>> hope that >>>> > the bug doesn't happen again. >>>> > >>>> > It's a shame. >>>> > >>>> > >>>> > Il giorno venerdì 26 ottobre 2012 13:56:23 UTC+2, Kostya Vasilyev ha >>>> > scritto: >>>> >> >>>> >> 2012/10/26 Silvio Marano: >>>> >> >>>> >> > Analogous problem... Another strange thing? With another package >>>> name >>>> >> > everything works. Seems that for some reason the LVL server >>>> suddenly >>>> >> > decided >>>> >> > to not respond to specific package names. >>>> >> > >>>> >> > I have tried to contact Google with no success. >>>> >> >>>> >> That's ok, you'll get used to it. >>>> >> >>>> >> -- K >>>> > >>>> > -- >>>> > You received this message because you are subscribed to the Google >>>> > Groups "Android Developers" group. >>>> > To post to this group, send email to android-d...@googlegroups.com >>>> >>>> > To unsubscribe from this group, send email to >>>> > android-developers+unsubscr...@googlegroups.com >>>> > For more options, visit this group at >>>> > http://groups.google.com/group/android-developers?hl=en >>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "Android Developers" group. >>>> To post to this group, send email to android-d...@googlegroups.com >>>> >>>> To unsubscribe from this group, send email to >>>> android-developers+unsubscr...@googlegroups.com >>>> For more options, visit this group at >>>> http://groups.google.com/group/android-developers?hl=en >>>> >>> >>> >>> >>> -- >>> Ian Ni-Lewis >>> Developer Advocate >>> Android Developer Relations >>> >>> >>> -- >> You received this message because you are subscribed to the Google >> Groups "Android Developers" group. >> To post to this group, send email to >> android-d...@googlegroups.com<javascript:> >> To unsubscribe from this group, send email to >> android-developers+unsubscr...@googlegroups.com <javascript:> >> For more options, visit this group at >> http://groups.google.com/group/android-developers?hl=en >> > > > > -- > Ian Ni-Lewis > Developer Advocate > Android Developer Relations > > >
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