That sounds about right. Ian
On Fri, Oct 26, 2012 at 1:13 PM, Silvio Marano <maranosil...@gmail.com>wrote: > The ticket number? Is the number #1143185470 in the email subject?! > > Il giorno venerdì 26 ottobre 2012 22:05:26 UTC+2, Ian Ni-Lewis ha scritto: >> >> I'm not a Play Support engineer, nor am I going to make promises to >> help--but I can tell you this: if you want to complain about the support >> you're getting from our help form, you have to post the ticket number. >> Otherwise there's no way for anyone to follow up on your complaint. >> >> >> On Fri, Oct 26, 2012 at 11:39 AM, Silvio Marano: >> >> I have already used this form three days ago... Their answer? >>> >>> <<Thank you for your email. Please note that we are unable to assist >>> with application development and testing questions. >>> >>> If you're looking for information regarding development issues, please >>> visit our Android Developer site>> >>> >>> I have tried to report again the issue but haven't answered anything. >>> >>> Totally absurd... >>> >>> >>> Il giorno venerdì 26 ottobre 2012 19:52:07 UTC+2, Ian Ni-Lewis ha >>> scritto: >>>> >>>> This is the right answer. If you fill out the appropriate support form >>>> (e.g. >>>> http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing) >>>> and don't get an answer within about 3 business days, then you can ask >>>> someone on this forum to escalate. Make sure you have your ticket number. >>>> >>>> In many cases, it's not "google engineers" who need to solve your >>>> problem. It's one of the support teams that have access to change the >>>> production database. That's why any engineer you talk to will steer you to >>>> the official forms first. >>>> >>>> >>>> On Fri, Oct 26, 2012 at 5:51 AM, Kostya Vasilyev <kman...@gmail.com>wrote: >>>> >>>>> The official answer - use the official support channel: >>>>> >>>>> >>>>> https://support.google.com/googleplay/android-developer/bin/answer.py?answer=136601 >>>>> >>>>> This also helps, sometimes: >>>>> >>>>> >>>>> http://support.google.com/googleplay/android-developer/bin/static.py?hl=en&page=known_issues.cs >>>>> >>>>> -- K >>>>> >>>>> >>>>> 2012/10/26 Silvio Marano: >>>>> > There aren't others specific address to contact google engineers? >>>>> Since >>>>> > nobody of the people active in the forum seems have access to the >>>>> google >>>>> > license server management, is impossible to fix this issue without >>>>> Google >>>>> > intervention. >>>>> > I cannot re-publish the app with another package name saying to the >>>>> previous >>>>> > buyers "I'm sorry LVL server doesn't works re-buy my app". In the >>>>> hope that >>>>> > the bug doesn't happen again. >>>>> > >>>>> > It's a shame. >>>>> > >>>>> > >>>>> > Il giorno venerdì 26 ottobre 2012 13:56:23 UTC+2, Kostya Vasilyev ha >>>>> > scritto: >>>>> >> >>>>> >> 2012/10/26 Silvio Marano: >>>>> >> >>>>> >> > Analogous problem... Another strange thing? With another package >>>>> name >>>>> >> > everything works. Seems that for some reason the LVL server >>>>> suddenly >>>>> >> > decided >>>>> >> > to not respond to specific package names. >>>>> >> > >>>>> >> > I have tried to contact Google with no success. >>>>> >> >>>>> >> That's ok, you'll get used to it. >>>>> >> >>>>> >> -- K >>>>> > >>>>> > -- >>>>> > You received this message because you are subscribed to the Google >>>>> > Groups "Android Developers" group. >>>>> > To post to this group, send email to android-d...@googlegroups.com >>>>> >>>>> > To unsubscribe from this group, send email to >>>>> > android-developers+unsubscr...@googlegroups.com >>>>> > For more options, visit this group at >>>>> > http://groups.google.com/group/android-developers?hl=en >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the Google >>>>> Groups "Android Developers" group. >>>>> To post to this group, send email to android-d...@googlegroups.com >>>>> >>>>> To unsubscribe from this group, send email to >>>>> android-developers+unsubscr...@googlegroups.com >>>>> For more options, visit this group at >>>>> http://groups.google.com/group/android-developers?hl=en >>>>> >>>> >>>> >>>> >>>> -- >>>> Ian Ni-Lewis >>>> Developer Advocate >>>> Android Developer Relations >>>> >>>> >>>> -- >>> You received this message because you are subscribed to the Google >>> Groups "Android Developers" group. >>> To post to this group, send email to android-d...@googlegroups.com >>> To unsubscribe from this group, send email to >>> android-developers+unsubscr...@googlegroups.com >>> For more options, visit this group at >>> http://groups.google.com/group/android-developers?hl=en >>> >> >> >> >> -- >> Ian Ni-Lewis >> Developer Advocate >> Android Developer Relations >> >> >> -- > You received this message because you are subscribed to the Google > Groups "Android Developers" group. > To post to this group, send email to android-developers@googlegroups.com > To unsubscribe from this group, send email to > android-developers+unsubscr...@googlegroups.com > For more options, visit this group at > http://groups.google.com/group/android-developers?hl=en > -- Ian Ni-Lewis Developer Advocate Android Developer Relations -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
