I get another answer from the (un)assistance service REQ 1143185470 << Please make sure you are using the latest copy of the Licensing server. If you have not updated your code in a while, please upgrade to the latest version here: http://developer.android.com/guide/google/play/licensing/setting-up.html#download-lvl
If you are still having trouble, please run adb tool as described here: http://developer.android.com/tools/help/adb.html After resolving any errors returned, please let us know if you are still having trouble. Include the bugreport (adb bugreport > ~/mybugreport.txt) into your reply to help us investigate the issue further.>> In the next answer probably they tell me to restart the computer an try again. -_-" Is this a good assistance? An user reports a serious problem four times saying the test that they could do to see how the problem is in the license server and they continue to give standard answers without any control to the issue and totally ignoring the issue description... No words. Il giorno sabato 27 ottobre 2012 00:25:22 UTC+2, Ian Ni-Lewis ha scritto: > > That sounds about right. > Ian > > > On Fri, Oct 26, 2012 at 1:13 PM, Silvio Marano: > >> The ticket number? Is the number #1143185470 in the email subject?! >> >> Il giorno venerdì 26 ottobre 2012 22:05:26 UTC+2, Ian Ni-Lewis ha scritto: >>> >>> I'm not a Play Support engineer, nor am I going to make promises to >>> help--but I can tell you this: if you want to complain about the support >>> you're getting from our help form, you have to post the ticket number. >>> Otherwise there's no way for anyone to follow up on your complaint. >>> >>> >>> On Fri, Oct 26, 2012 at 11:39 AM, Silvio Marano: >>> >>> I have already used this form three days ago... Their answer? >>>> >>>> <<Thank you for your email. Please note that we are unable to assist >>>> with application development and testing questions. >>>> >>>> If you're looking for information regarding development issues, please >>>> visit our Android Developer site>> >>>> >>>> I have tried to report again the issue but haven't answered anything. >>>> >>>> Totally absurd... >>>> >>>> >>>> Il giorno venerdì 26 ottobre 2012 19:52:07 UTC+2, Ian Ni-Lewis ha >>>> scritto: >>>>> >>>>> This is the right answer. If you fill out the appropriate support form >>>>> (e.g. >>>>> http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing) >>>>> >>>>> and don't get an answer within about 3 business days, then you can ask >>>>> someone on this forum to escalate. Make sure you have your ticket number. >>>>> >>>>> In many cases, it's not "google engineers" who need to solve your >>>>> problem. It's one of the support teams that have access to change the >>>>> production database. That's why any engineer you talk to will steer you >>>>> to >>>>> the official forms first. >>>>> >>>>> >>>>> On Fri, Oct 26, 2012 at 5:51 AM, Kostya Vasilyev <[email protected]>wrote: >>>>> >>>>>> The official answer - use the official support channel: >>>>>> >>>>>> >>>>>> https://support.google.com/googleplay/android-developer/bin/answer.py?answer=136601 >>>>>> >>>>>> This also helps, sometimes: >>>>>> >>>>>> >>>>>> http://support.google.com/googleplay/android-developer/bin/static.py?hl=en&page=known_issues.cs >>>>>> >>>>>> -- K >>>>>> >>>>>> >>>>>> 2012/10/26 Silvio Marano: >>>>>> > There aren't others specific address to contact google engineers? >>>>>> Since >>>>>> > nobody of the people active in the forum seems have access to the >>>>>> google >>>>>> > license server management, is impossible to fix this issue without >>>>>> Google >>>>>> > intervention. >>>>>> > I cannot re-publish the app with another package name saying to the >>>>>> previous >>>>>> > buyers "I'm sorry LVL server doesn't works re-buy my app". In the >>>>>> hope that >>>>>> > the bug doesn't happen again. >>>>>> > >>>>>> > It's a shame. >>>>>> > >>>>>> > >>>>>> > Il giorno venerdì 26 ottobre 2012 13:56:23 UTC+2, Kostya Vasilyev ha >>>>>> > scritto: >>>>>> >> >>>>>> >> 2012/10/26 Silvio Marano: >>>>>> >> >>>>>> >> > Analogous problem... Another strange thing? With another package >>>>>> name >>>>>> >> > everything works. Seems that for some reason the LVL server >>>>>> suddenly >>>>>> >> > decided >>>>>> >> > to not respond to specific package names. >>>>>> >> > >>>>>> >> > I have tried to contact Google with no success. >>>>>> >> >>>>>> >> That's ok, you'll get used to it. >>>>>> >> >>>>>> >> -- K >>>>>> > >>>>>> > -- >>>>>> > You received this message because you are subscribed to the Google >>>>>> > Groups "Android Developers" group. >>>>>> > To post to this group, send email to [email protected] >>>>>> >>>>>> > To unsubscribe from this group, send email to >>>>>> > [email protected] >>>>>> > For more options, visit this group at >>>>>> > http://groups.google.com/group/android-developers?hl=en >>>>>> >>>>>> -- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "Android Developers" group. >>>>>> To post to this group, send email to [email protected] >>>>>> >>>>>> To unsubscribe from this group, send email to >>>>>> [email protected] >>>>>> For more options, visit this group at >>>>>> http://groups.google.com/group/android-developers?hl=en >>>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> Ian Ni-Lewis >>>>> Developer Advocate >>>>> Android Developer Relations >>>>> >>>>> >>>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "Android Developers" group. >>>> To post to this group, send email to [email protected] >>>> To unsubscribe from this group, send email to >>>> [email protected] >>>> For more options, visit this group at >>>> http://groups.google.com/group/android-developers?hl=en >>>> >>> >>> >>> >>> -- >>> Ian Ni-Lewis >>> Developer Advocate >>> Android Developer Relations >>> >>> >>> -- >> You received this message because you are subscribed to the Google >> Groups "Android Developers" group. >> To post to this group, send email to >> [email protected]<javascript:> >> To unsubscribe from this group, send email to >> [email protected] <javascript:> >> For more options, visit this group at >> http://groups.google.com/group/android-developers?hl=en >> > > > > -- > Ian Ni-Lewis > Developer Advocate > Android Developer Relations > > > -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
