Well, I don't think 3.4 applies to my case because my game does have a free version, which the user can try before he decides whether to buy or not. Now, *frankly* I wouldn't mind the 48 hour period *that* much if at least the user is asked for an explanation why he cancels his order. This "Other" reason for cancellation is one of the biggest WTFs in the Market application. You either provide the user w/ a textbox to explain, or you don't provide "Other" reason, or at *least* you don't display "Reason: Other (describe below)" in Google Checkout leaving us wondering whether the user has actually described something below or not (he could not because there's nothing "below") :)
Cheers On Tue, Feb 24, 2009 at 2:01 AM, inder <[email protected]> wrote: > > Hi Stoyan, > > You are right, your refund does seem to have happened after 24 hours. > > As I understand section 3.4 of > http://www.android.com/us/developer-distribution-agreement.html > The developers agree to allow refunds with-in 48 hours, and buyers > have the option for the first 24 hours. May be you are running into a > bit of grace period. > > Inder > > ----------- > 3.4 Special Refund Requirements. The Payment Processor’s standard > terms and conditions regarding refunds will apply except the following > terms apply to your distribution of Products on the Market. > > Products that can be previewed by the buyer (such as ringtones and > wallpapers): No refund is required or allowed. > Products that cannot be previewed by the buyer (such as applications): > You authorize Google to give the buyer a full refund of the Product > price if the buyer requests the refund within 48 hours after purchase. > > > > On Feb 23, 3:05 pm, Stoyan Damov <[email protected]> wrote: >> Now here's another NOT related to weekend sleeps: >> >> Feb 22 1:46 PM Order received You received a new order. Google has >> sent the customer an order confirmation email. >> Feb 23 2:48 PM Order cancelled You cancelled this order. >> Reason: Other (describe below) >> Message sent to customer: Refund requested from phone. >> >> So you can see, the 24 hour period is a myth. >> >> I mean it - GOOD LUCK to all of us ;) >> >> Cheers, >> Stoyan >> >> On Tue, Feb 24, 2009 at 1:00 AM, Stoyan Damov <[email protected]> wrote: >> > Let's see: >> >> > Feb 22 8:12 AM Order received You received a new order. Google >> > has >> > sent the customer an order confirmation email. >> >> > Feb 23 12:58 PM Order cancelled You cancelled this order. >> > Reason: Other (describe below) <----------- THIS IS MY FAVORITE, >> > there's nothing in the Market UI to prompt the user for more info >> > Message sent to customer: Refund requested from phone. >> >> > If I'm not mistaken, between 22 Feb 8:12 AM and 23 Feb 12:58 PM there >> > are > 24 hours. >> >> > I have others, which were canceled after ~3 days (bought on 21st, >> > canceled on 23rd). >> >> > I think that's because during the weekend Google Checkout sleeps. >> >> > Now, my counter question: Are you sure the buyer can't cancel the app >> > if he hasn't been charged (i.e. have a green circle on his order)? >> >> > Cheers >> >> > On Tue, Feb 24, 2009 at 12:48 AM, Inderjeet Singh <[email protected]> >> > wrote: >> >> Are you sure that the buyer can cancel the app after 24 hours? Not charged >> >> does not mean that the buyer has the ability to cancel it. >> >> >> Inder >> >> >> On Mon, Feb 23, 2009 at 6:57 AM, Stoyan Damov <[email protected]> >> >> wrote: >> >> >>> Hi all, >> >> >>> I've got a customer who placed orders on 19th (Thursday) @ 9:46 PM >> >>> PST, and he is still able to cancel his order (there's no green circle >> >>> confirming the charge). >> >>> I guess it's the *48* hours refund period + the fact that Google >> >>> Checkout could care less about weekends and holidays. >> >>> So if I'm a customer, I could buy, say[1], a game on Friday, play all >> >>> weekend and return it on Monday. >> >> >>> Google has got to be joking. >> >> >>> [1] Arcade games are more vulnerable to this WTF because you can >> >>> literally play the entire game in 1 weekend unless it's *very* hard. > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
