I agree it would be great to have the user give more feedback on refunds: I guess it needs to be balanced with the ease of use, and I hope that appropriate folks in the Android team are looking at improving it. If you have concrete suggestions, you should consider posting them on this forum or file a bug.
As a workaround, you can send an email to the customer through Google Checkout's Order Details page asking for an explanation. I know it is a lot of work if you have too many of them, but it is an option. Inder On Mon, Feb 23, 2009 at 4:14 PM, Stoyan Damov <[email protected]>wrote: > > Well, I don't think 3.4 applies to my case because my game does have a > free version, which the user can try before he decides whether to buy > or not. > Now, *frankly* I wouldn't mind the 48 hour period *that* much if at > least the user is asked for an explanation why he cancels his order. > This "Other" reason for cancellation is one of the biggest WTFs in the > Market application. You either provide the user w/ a textbox to > explain, or you don't provide "Other" reason, or at *least* you don't > display "Reason: Other (describe below)" in Google Checkout leaving us > wondering whether the user has actually described something below or > not (he could not because there's nothing "below") :) > > Cheers > > On Tue, Feb 24, 2009 at 2:01 AM, inder <[email protected]> wrote: > > > > Hi Stoyan, > > > > You are right, your refund does seem to have happened after 24 hours. > > > > As I understand section 3.4 of > http://www.android.com/us/developer-distribution-agreement.html > > The developers agree to allow refunds with-in 48 hours, and buyers > > have the option for the first 24 hours. May be you are running into a > > bit of grace period. > > > > Inder > > > > ----------- > > 3.4 Special Refund Requirements. The Payment Processor’s standard > > terms and conditions regarding refunds will apply except the following > > terms apply to your distribution of Products on the Market. > > > > Products that can be previewed by the buyer (such as ringtones and > > wallpapers): No refund is required or allowed. > > Products that cannot be previewed by the buyer (such as applications): > > You authorize Google to give the buyer a full refund of the Product > > price if the buyer requests the refund within 48 hours after purchase. > > > > > > > > On Feb 23, 3:05 pm, Stoyan Damov <[email protected]> wrote: > >> Now here's another NOT related to weekend sleeps: > >> > >> Feb 22 1:46 PM Order received You received a new order. Google > has > >> sent the customer an order confirmation email. > >> Feb 23 2:48 PM Order cancelled You cancelled this order. > >> Reason: Other (describe below) > >> Message sent to customer: Refund requested from phone. > >> > >> So you can see, the 24 hour period is a myth. > >> > >> I mean it - GOOD LUCK to all of us ;) > >> > >> Cheers, > >> Stoyan > >> > >> On Tue, Feb 24, 2009 at 1:00 AM, Stoyan Damov <[email protected]> > wrote: > >> > Let's see: > >> > >> > Feb 22 8:12 AM Order received You received a new order. > Google has > >> > sent the customer an order confirmation email. > >> > >> > Feb 23 12:58 PM Order cancelled You cancelled this order. > >> > Reason: Other (describe below) <----------- THIS IS MY FAVORITE, > >> > there's nothing in the Market UI to prompt the user for more info > >> > Message sent to customer: Refund requested from phone. > >> > >> > If I'm not mistaken, between 22 Feb 8:12 AM and 23 Feb 12:58 PM there > >> > are > 24 hours. > >> > >> > I have others, which were canceled after ~3 days (bought on 21st, > >> > canceled on 23rd). > >> > >> > I think that's because during the weekend Google Checkout sleeps. > >> > >> > Now, my counter question: Are you sure the buyer can't cancel the app > >> > if he hasn't been charged (i.e. have a green circle on his order)? > >> > >> > Cheers > >> > >> > On Tue, Feb 24, 2009 at 12:48 AM, Inderjeet Singh <[email protected]> > wrote: > >> >> Are you sure that the buyer can cancel the app after 24 hours? Not > charged > >> >> does not mean that the buyer has the ability to cancel it. > >> > >> >> Inder > >> > >> >> On Mon, Feb 23, 2009 at 6:57 AM, Stoyan Damov < > [email protected]> > >> >> wrote: > >> > >> >>> Hi all, > >> > >> >>> I've got a customer who placed orders on 19th (Thursday) @ 9:46 PM > >> >>> PST, and he is still able to cancel his order (there's no green > circle > >> >>> confirming the charge). > >> >>> I guess it's the *48* hours refund period + the fact that Google > >> >>> Checkout could care less about weekends and holidays. > >> >>> So if I'm a customer, I could buy, say[1], a game on Friday, play > all > >> >>> weekend and return it on Monday. > >> > >> >>> Google has got to be joking. > >> > >> >>> [1] Arcade games are more vulnerable to this WTF because you can > >> >>> literally play the entire game in 1 weekend unless it's *very* hard. > > > > > > > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. 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