A few weeks ago I get an email from "Google Checkout Chargebacks":
Hello, On 5/12/2009 we received a chargeback notification for Google Order # xxx in the amount of $0.99. This order is being disputed by your customer's credit card issuer. This particular order is NOT refundable in our system. Please do not attempt to refund this order. If a refund is appropriate, please let us know in a reply to this email, and we will process the refund on your behalf. Please do NOT ship this order if you have not already. If you ship after receiving this chargeback notification you will be liable for the chargeback and responsible for retrieving the order from your customer at your own expense. As part of our Chargeback Resolution Policy, Google will work to resolve the chargeback on your behalf. However, we require important information from you to help us in our effort. Reason for chargeback: Your customer is claiming they have not authorized this transaction. Please provide the following information by replying directly to this email no later than 5/26/2009: - Proof of Delivery/Proof of Service Received - Detailed shipping information including tracking number and shipping company - Screenshot from shipping carrier showing full ship-to address - Any additional information or correspondence you may have had with the customer If this information is not received by the above date, or if the information provided is insufficient, you will be responsible for the cost of the order, plus a $10 chargeback fee assessed by Google. For more information about our Chargeback Resolution Policy, please visit http://checkout.google.com/support/sell/bin/answer.py?answer=38147 If you have any questions unrelated to evidence submission, please email them to [email protected]. We appreciate your assistance as we work to resolve this issue. Sincerely, Robert The Google Checkout Team I had no idea what kind of information I can provide Google proving that my app was delivered since Google handles all of the charging and distribution of apps. I have zero control over how my apps are delivered and and billed except for setting the price and uploading it to Google. I reply saying I have no proof since this was an Android Market purchase and Google handled the entire transaction. I told them to just refund the user the $0.99 because I don't want to get a $10 charge for something I have no control over. Then today I get another email from "Google Checkout": Hello Blake, As per your advice we have refunded the customer and debited your account for the order amount of $0.99 along with a $03.00 chargeback fee. Sincerely, Robert The Google Checkout Team Am I missing something here? Google is going to debit my account $3.99 for a purchase that made me $0.69? It is going to take 5 additional purchases just to cover my LOSS on this one transaction. I'm still not sure how a refund translated into a "chargeback" that cost me money. Or how I am responsible for a chargeback when Google controls the entire process of billing and distribution. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
