There are quite a few stories like this one back through the archives. The answer is "oh well" or "try charging $10".. :(
You might ask on the market support forum to see if they are more helpful directly, but.. On Wed, Jun 3, 2009 at 3:47 PM, Blake <blakelapie...@gmail.com> wrote: > > A few weeks ago I get an email from "Google Checkout Chargebacks": > > Hello, > > On 5/12/2009 we received a chargeback notification for Google Order # > xxx in the amount of $0.99. This order is being disputed by your > customer's credit card issuer. > > This particular order is NOT refundable in our system. Please do not > attempt > to refund this order. If a refund is appropriate, please let us know > in a > reply to this email, and we will process the refund on your behalf. > > Please do NOT ship this order if you have not already. If you ship > after > receiving this chargeback notification you will be liable for the > chargeback > and responsible for retrieving the order from your customer at your > own > expense. > > As part of our Chargeback Resolution Policy, Google will work to > resolve the > chargeback on your behalf. However, we require important information > from > you to help us in our effort. > > Reason for chargeback: Your customer is claiming they have not > authorized > this transaction. > > Please provide the following information by replying directly to this > email > no later than 5/26/2009: > - Proof of Delivery/Proof of Service Received > - Detailed shipping information including tracking number and shipping > company > - Screenshot from shipping carrier showing full ship-to address > - Any additional information or correspondence you may have had with > the > customer > > If this information is not received by the above date, or if the > information > provided is insufficient, you will be responsible for the cost of the > order, > plus a $10 chargeback fee assessed by Google. > > For more information about our Chargeback Resolution Policy, please > visit > http://checkout.google.com/support/sell/bin/answer.py?answer=38147 > > If you have any questions unrelated to evidence submission, please > email > them to checkoutchargebackinquir...@google.com. > > We appreciate your assistance as we work to resolve this issue. > > Sincerely, > > Robert > The Google Checkout Team > > > > > > I had no idea what kind of information I can provide Google proving > that my app was delivered since Google handles all of the charging and > distribution of apps. I have zero control over how my apps are > delivered and and billed except for setting the price and uploading it > to Google. > > I reply saying I have no proof since this was an Android Market > purchase and Google handled the entire transaction. I told them to > just refund the user the $0.99 because I don't want to get a $10 > charge for something I have no control over. > > > > Then today I get another email from "Google Checkout": > > Hello Blake, > > As per your advice we have refunded the customer and debited your > account > for the order amount of $0.99 along with a $03.00 chargeback fee. > > Sincerely, > > Robert > The Google Checkout Team > > > > Am I missing something here? Google is going to debit my account $3.99 > for a purchase that made me $0.69? It is going to take 5 additional > purchases just to cover my LOSS on this one transaction. > > I'm still not sure how a refund translated into a "chargeback" that > cost me money. Or how I am responsible for a chargeback when Google > controls the entire process of billing and distribution. > > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
