I have no knowledge of this specific case, but I think 'Streets of Boston' said it right: it's part of the cost of doing business. This is no different from having a physical store where you sell goods. You will eventually run in to disputed credit card charges, bounced checks, counterfeit money, shoplifting, etc. It sucks (especially the first few times it happens to you - I'm speaking from experience here), but you can't expect someone else to absorb those costs for you.
On Fri, Jun 5, 2009 at 5:30 AM, Disconnect <dc.disconn...@gmail.com> wrote: > > There are quite a few stories like this one back through the archives. > The answer is "oh well" or "try charging $10".. :( > > You might ask on the market support forum to see if they are more > helpful directly, but.. > > On Wed, Jun 3, 2009 at 3:47 PM, Blake <blakelapie...@gmail.com> wrote: > > > > A few weeks ago I get an email from "Google Checkout Chargebacks": > > > > Hello, > > > > On 5/12/2009 we received a chargeback notification for Google Order # > > xxx in the amount of $0.99. This order is being disputed by your > > customer's credit card issuer. > > > > This particular order is NOT refundable in our system. Please do not > > attempt > > to refund this order. If a refund is appropriate, please let us know > > in a > > reply to this email, and we will process the refund on your behalf. > > > > Please do NOT ship this order if you have not already. If you ship > > after > > receiving this chargeback notification you will be liable for the > > chargeback > > and responsible for retrieving the order from your customer at your > > own > > expense. > > > > As part of our Chargeback Resolution Policy, Google will work to > > resolve the > > chargeback on your behalf. However, we require important information > > from > > you to help us in our effort. > > > > Reason for chargeback: Your customer is claiming they have not > > authorized > > this transaction. > > > > Please provide the following information by replying directly to this > > email > > no later than 5/26/2009: > > - Proof of Delivery/Proof of Service Received > > - Detailed shipping information including tracking number and shipping > > company > > - Screenshot from shipping carrier showing full ship-to address > > - Any additional information or correspondence you may have had with > > the > > customer > > > > If this information is not received by the above date, or if the > > information > > provided is insufficient, you will be responsible for the cost of the > > order, > > plus a $10 chargeback fee assessed by Google. > > > > For more information about our Chargeback Resolution Policy, please > > visit > > http://checkout.google.com/support/sell/bin/answer.py?answer=38147 > > > > If you have any questions unrelated to evidence submission, please > > email > > them to checkoutchargebackinquir...@google.com. > > > > We appreciate your assistance as we work to resolve this issue. > > > > Sincerely, > > > > Robert > > The Google Checkout Team > > > > > > > > > > > > I had no idea what kind of information I can provide Google proving > > that my app was delivered since Google handles all of the charging and > > distribution of apps. I have zero control over how my apps are > > delivered and and billed except for setting the price and uploading it > > to Google. > > > > I reply saying I have no proof since this was an Android Market > > purchase and Google handled the entire transaction. I told them to > > just refund the user the $0.99 because I don't want to get a $10 > > charge for something I have no control over. > > > > > > > > Then today I get another email from "Google Checkout": > > > > Hello Blake, > > > > As per your advice we have refunded the customer and debited your > > account > > for the order amount of $0.99 along with a $03.00 chargeback fee. > > > > Sincerely, > > > > Robert > > The Google Checkout Team > > > > > > > > Am I missing something here? Google is going to debit my account $3.99 > > for a purchase that made me $0.69? It is going to take 5 additional > > purchases just to cover my LOSS on this one transaction. > > > > I'm still not sure how a refund translated into a "chargeback" that > > cost me money. Or how I am responsible for a chargeback when Google > > controls the entire process of billing and distribution. > > > > > > > > > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
