I don't entirely agree with Google needs to make a profit to handle these situations. They take 30% to handle e-commerce, advertise, distribute, display, etc. If you sold a game to Game Crazy (or similar game vendor) they pay you a wholesale price and then re-sell the game. 30% is probably less than their mark-up, but on-line marketing has less expenses as well. If their customer uses a bad credit card they do not come back to you as the manufacturer and say you owe us our money back (or even worse, you have to cover our expenses.) The whole idea of Android/Google/T-Mobile offering apps is to increase their sales/reputation/stock price, they are willing to do that for 30% but they have also agreed to take the e-commerce responsibility to make it easier for poor programmers to sell product. (Google stock +31% since paid apps???) If this becomes a major issue for them, then I think their first response should be 'what is wrong with our credit card handling?' not 'let the supplier foot the bill.'
intbt On Jun 5, 8:30 am, Marco Nelissen <marc...@android.com> wrote: > On Fri, Jun 5, 2009 at 8:04 AM, Disconnect <dc.disconn...@gmail.com> wrote: > > > Generally you have a method of fighting back (or at least > > investigating). And a contact somewhere. If I go to a broker and say > > Good luck getting anyone to investigate the shoplifting of 50 cents worth of > bubblegum. I couldn't even get anyone to investigate the theft of my > bicycle... :) > > 'I have a product here, please sell it for me' it is not my fault if > > > the broker takes a bad card - that is on them, and the worst I lose is > > one of my product. This situation is almost identical, except the > > duplication cost of my product is near zero. > > The difference is that such a broker makes a profit selling your goods, > whereas Google is not making a profit from app sales. > Hypothetically speaking, if you want Google to absorb these costs, you would > have to be willing to let Google make a profit on app sales, which means > receiving less than the 70% you're currently getting. In essence you'd be > buying insurance, from Google. > > This, literally, says "hey, we screwed up and took a bad card. So > > > we're charging you the fees. Sorry, we can't tell you anything about > > the card or help you do anything to prevent it happening again." > > You don't know that this was about a bad (i.e. stolen) card. It could just > as well have been someone being petty and wanting their dollar back, even > though they waited too long to get a refund through regular means. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
