You should not be paying the $10. You're out of the $3 (plus the 0.99 for your app), but you should not be paying the extra $10 (10.99).
I would not send a message back to Robert, but to the team. I don't know where, but find the place where you can log an official complaint, 'cause what happens here to you is not right. On Jun 22, 8:54 pm, Blake <[email protected]> wrote: > An update to this post: > > A few minutes ago I recieved another email from Robert: > > Hello, > > On [sic - there was no date specified in the email], we notified you > of a chargeback for your order #[same order number as my original > post], > which means that the order was disputed by your customer's credit card > issuer. > > The customer had claimed that they did not authorize this charge.. > > Per your request, this chargeback has been passed on to your account. > > As a result, we have adjusted your account for the amount of the > chargeback, 0.99 USD, along with a $10 chargeback fee assessed by > Google. > Within two business days, you should see this line item in the "other > activity" column in your Payouts tab. > > For more information about our Chargeback Resolution Policy, please > visithttp://checkout.google.com/support/sell/bin/answer.py?answer=38147 > > For more information about how you can be covered for chargebacks > resulting from claims of unauthorized purchases and non-receipt of > goods, > please visithttp://checkout.google.com/support/sell/bin/answer.py?answer=42863 > > If you have any questions about this particular chargeback, please > send an > email with the Google Order # to > [email protected] > > Thank you for understanding. > > Sincerely, > > Robert > The Google Checkout Team > > ****** > I sent Robert back an email explaining they they have already taken > $3.99 out of my account for the chargeback even though I asked them to > REFUND the money. > > However, based on Robert's past failures to reply to ANY of my emails > (all I get are emails from him telling me they are taking my money), I > am not hopeful. > > Looks like I am going to be out an additional $10.99 ON TOP OF the > $3.99 they already took all for ONE $0.99 order. Oh, and of course > they don't refund the 30% transaction fee they took from the original > sale. So that is another $0.30 for a total cost to me of $15.28. > > Assuming I don't get another one of these ridiculous charge backs, it > is going to take another 23 sales just to break even. > > On Jun 3, 3:47 pm, Blake <[email protected]> wrote: > > > > > A few weeks ago I get an email from "Google Checkout Chargebacks": > > > Hello, > > > On 5/12/2009 we received a chargeback notification for Google Order # > > xxx in the amount of $0.99. This order is being disputed by your > > customer's credit card issuer. > > > This particular order is NOT refundable in our system. Please do not > > attempt > > to refund this order. If a refund is appropriate, please let us know > > in a > > reply to this email, and we will process the refund on your behalf. > > > Please do NOT ship this order ifyouhave not already. Ifyouship > > after > > receiving this chargeback notificationyouwill be liable for the > > chargeback > > and responsible for retrieving the order from your customer at your > > own > > expense. > > > As part of our Chargeback Resolution Policy, Google will work to > > resolve the > > chargeback on your behalf. However, we require important information > > fromyouto help us in our effort. > > > Reason for chargeback: Your customer is claiming they have not > > authorized > > this transaction. > > > Please provide the following information by replying directly to this > > email > > no later than 5/26/2009: > > - Proof of Delivery/Proof of Service Received > > - Detailed shipping information including tracking number and shipping > > company > > - Screenshot from shipping carrier showing full ship-to address > > - Any additional information or correspondenceyoumay have had with > > the > > customer > > > If this information is not received by the above date, or if the > > information > > provided is insufficient,youwill be responsible for thecostof the > > order, > > plus a $10 chargeback fee assessed by Google. > > > For more information about our Chargeback Resolution Policy, please > > visithttp://checkout.google.com/support/sell/bin/answer.py?answer=38147 > > > Ifyouhave any questions unrelated to evidence submission, please > > email > > them to [email protected]. > > > We appreciate your assistance as we work to resolve this issue. > > > Sincerely, > > > Robert > > The Google Checkout Team > > > I had no idea what kind of information I can provide Google proving > > that my app was delivered since Google handles all of the charging and > > distribution of apps. I have zero control over how my apps are > > delivered and and billed except for setting the price and uploading it > > to Google. > > > I reply saying I have no proof since this was an Android Market > > purchase and Google handled the entire transaction. I told them to > > just refund the user the $0.99 because I don't want to get a $10 > > charge for something I have no control over. > > > Then today I get another email from "Google Checkout": > > > Hello Blake, > > > As per your advice we have refunded the customer and debited your > > account > > for the order amount of $0.99 along with a $03.00 chargeback fee. > > > Sincerely, > > > Robert > > The Google Checkout Team > > > Am I missing something here? Google is going to debit my account $3.99 > > for a purchase that made me $0.69? It is going to take 5 additional > > purchases just to cover my LOSS on this one transaction. > > > I'm still not sure how a refund translated into a "chargeback" > > thatcostmemoney. Or how I am responsible for a chargeback when Google > > controls the entire process of billing and distribution.- Hide quoted text - > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
