An update to this post: A few minutes ago I recieved another email from Robert:
Hello, On [sic - there was no date specified in the email], we notified you of a chargeback for your order #[same order number as my original post], which means that the order was disputed by your customer's credit card issuer. The customer had claimed that they did not authorize this charge.. Per your request, this chargeback has been passed on to your account. As a result, we have adjusted your account for the amount of the chargeback, 0.99 USD, along with a $10 chargeback fee assessed by Google. Within two business days, you should see this line item in the "other activity" column in your Payouts tab. For more information about our Chargeback Resolution Policy, please visit http://checkout.google.com/support/sell/bin/answer.py?answer=38147 For more information about how you can be covered for chargebacks resulting from claims of unauthorized purchases and non-receipt of goods, please visit http://checkout.google.com/support/sell/bin/answer.py?answer=42863 If you have any questions about this particular chargeback, please send an email with the Google Order # to [email protected] Thank you for understanding. Sincerely, Robert The Google Checkout Team ****** I sent Robert back an email explaining they they have already taken $3.99 out of my account for the chargeback even though I asked them to REFUND the money. However, based on Robert's past failures to reply to ANY of my emails (all I get are emails from him telling me they are taking my money), I am not hopeful. Looks like I am going to be out an additional $10.99 ON TOP OF the $3.99 they already took all for ONE $0.99 order. Oh, and of course they don't refund the 30% transaction fee they took from the original sale. So that is another $0.30 for a total cost to me of $15.28. Assuming I don't get another one of these ridiculous charge backs, it is going to take another 23 sales just to break even. On Jun 3, 3:47 pm, Blake <[email protected]> wrote: > A few weeks ago I get an email from "Google Checkout Chargebacks": > > Hello, > > On 5/12/2009 we received a chargeback notification for Google Order # > xxx in the amount of $0.99. This order is being disputed by your > customer's credit card issuer. > > This particular order is NOT refundable in our system. Please do not > attempt > to refund this order. If a refund is appropriate, please let us know > in a > reply to this email, and we will process the refund on your behalf. > > Please do NOT ship this order ifyouhave not already. Ifyouship > after > receiving this chargeback notificationyouwill be liable for the > chargeback > and responsible for retrieving the order from your customer at your > own > expense. > > As part of our Chargeback Resolution Policy, Google will work to > resolve the > chargeback on your behalf. However, we require important information > fromyouto help us in our effort. > > Reason for chargeback: Your customer is claiming they have not > authorized > this transaction. > > Please provide the following information by replying directly to this > email > no later than 5/26/2009: > - Proof of Delivery/Proof of Service Received > - Detailed shipping information including tracking number and shipping > company > - Screenshot from shipping carrier showing full ship-to address > - Any additional information or correspondenceyoumay have had with > the > customer > > If this information is not received by the above date, or if the > information > provided is insufficient,youwill be responsible for thecostof the > order, > plus a $10 chargeback fee assessed by Google. > > For more information about our Chargeback Resolution Policy, please > visithttp://checkout.google.com/support/sell/bin/answer.py?answer=38147 > > Ifyouhave any questions unrelated to evidence submission, please > email > them to [email protected]. > > We appreciate your assistance as we work to resolve this issue. > > Sincerely, > > Robert > The Google Checkout Team > > I had no idea what kind of information I can provide Google proving > that my app was delivered since Google handles all of the charging and > distribution of apps. I have zero control over how my apps are > delivered and and billed except for setting the price and uploading it > to Google. > > I reply saying I have no proof since this was an Android Market > purchase and Google handled the entire transaction. I told them to > just refund the user the $0.99 because I don't want to get a $10 > charge for something I have no control over. > > Then today I get another email from "Google Checkout": > > Hello Blake, > > As per your advice we have refunded the customer and debited your > account > for the order amount of $0.99 along with a $03.00 chargeback fee. > > Sincerely, > > Robert > The Google Checkout Team > > Am I missing something here? Google is going to debit my account $3.99 > for a purchase that made me $0.69? It is going to take 5 additional > purchases just to cover my LOSS on this one transaction. > > I'm still not sure how a refund translated into a "chargeback" > thatcostmemoney. Or how I am responsible for a chargeback when Google > controls the entire process of billing and distribution. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
