Has anyone figured out if they revoke the app from the users list of apps?
On Jun 22, 8:06 pm, Streets Of Boston <flyingdutc...@gmail.com> wrote: > You should not be paying the $10. You're out of the $3 (plus the 0.99 > for your app), but you should not be paying the extra $10 (10.99). > > I would not send a message back to Robert, but to the team. I don't > know where, but find the place where you can log an official > complaint, 'cause what happens here to you is not right. > > On Jun 22, 8:54 pm, Blake <blakelapie...@gmail.com> wrote: > > > An update to this post: > > > A few minutes ago I recieved another email from Robert: > > > Hello, > > > On [sic - there was no date specified in the email], we notified you > > of a chargeback for your order #[same order number as my original > > post], > > which means that the order was disputed by your customer's credit card > > issuer. > > > The customer had claimed that they did not authorize this charge.. > > > Per your request, this chargeback has been passed on to your account. > > > As a result, we have adjusted your account for the amount of the > > chargeback, 0.99 USD, along with a $10 chargeback fee assessed by > > Google. > > Within two business days, you should see this line item in the "other > > activity" column in your Payouts tab. > > > For more information about our Chargeback Resolution Policy, please > > visithttp://checkout.google.com/support/sell/bin/answer.py?answer=38147 > > > For more information about how you can be covered for chargebacks > > resulting from claims of unauthorized purchases and non-receipt of > > goods, > > please > > visithttp://checkout.google.com/support/sell/bin/answer.py?answer=42863 > > > If you have any questions about this particular chargeback, please > > send an > > email with the Google Order # to > > checkoutchargebackinquir...@google.com > > > Thank you for understanding. > > > Sincerely, > > > Robert > > The Google Checkout Team > > > ****** > > I sent Robert back an email explaining they they have already taken > > $3.99 out of my account for the chargeback even though I asked them to > > REFUND the money. > > > However, based on Robert's past failures to reply to ANY of my emails > > (all I get are emails from him telling me they are taking my money), I > > am not hopeful. > > > Looks like I am going to be out an additional $10.99 ON TOP OF the > > $3.99 they already took all for ONE $0.99 order. Oh, and of course > > they don't refund the 30% transaction fee they took from the original > > sale. So that is another $0.30 for a total cost to me of $15.28. > > > Assuming I don't get another one of these ridiculous charge backs, it > > is going to take another 23 sales just to break even. > > > On Jun 3, 3:47 pm, Blake <blakelapie...@gmail.com> wrote: > > > > A few weeks ago I get an email from "Google Checkout Chargebacks": > > > > Hello, > > > > On 5/12/2009 we received a chargeback notification for Google Order # > > > xxx in the amount of $0.99. This order is being disputed by your > > > customer's credit card issuer. > > > > This particular order is NOT refundable in our system. Please do not > > > attempt > > > to refund this order. If a refund is appropriate, please let us know > > > in a > > > reply to this email, and we will process the refund on your behalf. > > > > Please do NOT ship this order ifyouhave not already. Ifyouship > > > after > > > receiving this chargeback notificationyouwill be liable for the > > > chargeback > > > and responsible for retrieving the order from your customer at your > > > own > > > expense. > > > > As part of our Chargeback Resolution Policy, Google will work to > > > resolve the > > > chargeback on your behalf. However, we require important information > > > fromyouto help us in our effort. > > > > Reason for chargeback: Your customer is claiming they have not > > > authorized > > > this transaction. > > > > Please provide the following information by replying directly to this > > > email > > > no later than 5/26/2009: > > > - Proof of Delivery/Proof of Service Received > > > - Detailed shipping information including tracking number and shipping > > > company > > > - Screenshot from shipping carrier showing full ship-to address > > > - Any additional information or correspondenceyoumay have had with > > > the > > > customer > > > > If this information is not received by the above date, or if the > > > information > > > provided is insufficient,youwill be responsible for thecostof the > > > order, > > > plus a $10 chargeback fee assessed by Google. > > > > For more information about our Chargeback Resolution Policy, please > > > visithttp://checkout.google.com/support/sell/bin/answer.py?answer=38147 > > > > Ifyouhave any questions unrelated to evidence submission, please > > > email > > > them to checkoutchargebackinquir...@google.com. > > > > We appreciate your assistance as we work to resolve this issue. > > > > Sincerely, > > > > Robert > > > The Google Checkout Team > > > > I had no idea what kind of information I can provide Google proving > > > that my app was delivered since Google handles all of the charging and > > > distribution of apps. I have zero control over how my apps are > > > delivered and and billed except for setting the price and uploading it > > > to Google. > > > > I reply saying I have no proof since this was an Android Market > > > purchase and Google handled the entire transaction. I told them to > > > just refund the user the $0.99 because I don't want to get a $10 > > > charge for something I have no control over. > > > > Then today I get another email from "Google Checkout": > > > > Hello Blake, > > > > As per your advice we have refunded the customer and debited your > > > account > > > for the order amount of $0.99 along with a $03.00 chargeback fee. > > > > Sincerely, > > > > Robert > > > The Google Checkout Team > > > > Am I missing something here? Google is going to debit my account $3.99 > > > for a purchase that made me $0.69? It is going to take 5 additional > > > purchases just to cover my LOSS on this one transaction. > > > > I'm still not sure how a refund translated into a "chargeback" > > > thatcostmemoney. Or how I am responsible for a chargeback when Google > > > controls the entire process of billing and distribution.- Hide quoted > > > text - > > > - Show quoted text - > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
