Mark Murphy wrote:
>> Unfortunately, you may be right. T-Mobile users like me could have
>> just waited to see who else would offer an Android phone, and we
>> wouldn't have to be beta testers for the really good gear coming
>> later.
>>     
>
> The Palm Pilot 1000 owners probably thought the same thing. It's 
> somewhere between the French expression "c'est la vie" and the Latin 
> expression "caveat emptor".

I was an actual early purchaser of the Pilot 1000. And after a dozen 
years of owning various Palm models, I can say I stayed with them this 
long in big part due to their willingness to not throw current customers 
under the bus. The apps and data that I've picked up over the years 
still all pretty much work fine on my Treo 700p.

Palm's (and originally, USR's) early commitment to a good user 
experience and good user relations was pretty much the opposite of 
"caveat emptor". And Palm's failure in that lately is the only reason 
I'm considering switching.

I think that part of selling a first-generation product is that, as much 
as possible, the vendor will try to fix things so reasonable users end 
up satisfied. If Google comes back saying "caveat emptor", the English 
translation of that is, "You were fools to trust the Google brand." 
Especially given Google's long history of continuous improvement of 
initially minimal products, I'm sure purchasers expect that things will 
be made right.

A "caveat emptor" attitude would worry me even more as a developer. I 
want to believe that Google is energetically focused on making it as 
easy as possible for the maximum number of people to get my app.

Suppose people start having space problems and Google's answer really 
is, "Sorry, buy a new phone." At the very least, it will make me wonder 
whether Google's really in this to succeed, or whether Android's just a 
temporary way to undermine another Microsoft revenue stream. And at 
worst, it will make me think that the iPhone's a better long-term 
development target.

So I hope they solve this one way or another.

William



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