Not to be unsympathetic, but welcome to the world of ecommerce. I know you feel like its unfair that you didn't even get a chance to challenge the chargeback, but honestly, without a physical good shipped to an address, its really hard to prove that the person bought the software. All they have to do is say it wasn't me and then you're done. One way to make it harder for the customer to dispute is to require that they unlock the software with a registration or an activation code. At least that way you have a two step transaction which would be hard for a customer to say they didn't remember.
$3 is a really low fine. Most chargebacks cost $15 to $25 in processing fees from the merchant processor, which in this case may be Google, but you get my point. Chargebacks are time intensive to challenge and often you lose after all the effort. What Google really needs to offer is protective algorithms that identify users who have issued chargebacks before or have other red flags in their data and not allow them to buy anything. Other ecommerce gateway providers offer this kind of service to protect vendors. On Apr 23, 8:37 pm, Keith Wiley <[email protected]> wrote: > So I got a creditcard chargeback on my account today. Not only does > it refund the purchase but Google charges me a $3.00 fine, which > effectively negates a second purchase of my app as well. This > customer never contacted me with a problem and never asked for a > refund. Their transaction was over a month ago and went perfectly > smoothly. Then, out of the blue, Google charges me $3.00 and even > spells out that I have no recourse in the matter. > > This can happen to any of us anytime and as the hard-working > developers we have absolutely no defense against it. By any > reasonable logic I didn't do anything wrong, think about it. It's > just stealing from me plain and simple. There is no other way to > describe what happened. I was stolen from, period. > > Yeah, it's the TOS. So what? That makes it okay? Random unjustified > fines and fees when I haven't do anything wrong? Come on, TOS makes > it legal, by no means does it make it ethical! > > Just to point out, this is the kind of stuff that motivated me to > never go anywhere near the iPhone. Now I have to deal with it with > Android as well? I really expected better. > > It could happen to you, tomorrow, out of the blue. Just wait, just > see. > > If anyone knows of any way to dispute this or any way to defend > against it, if anyone here works for Google and knows who I should > contact, please share! I have no ideas at all about what to do about > this. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en -~----------~----~----~----~------~----~------~--~---
