The merchant is normally allowed to dispute the chargeback or at least allowed to provide a refund before being hit by the full chargeback (which goes on a merchants record).
With Googles ToS the developer gets neither of these opportunities as the original posted showed. Al. --- * Written an Android App? - List it at http://andappstore.com/ * ====== Funky Android Limited is registered in England & Wales with the company number 6741909. The registered head office is Kemp House, 152-160 City Road, London, EC1V 2NX, UK. The views expressed in this email are those of the author and not necessarily those of Funky Android Limited, it's associates, or it's subsidiaries. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Josh Steiner Sent: 24 April 2009 21:18 To: [email protected] Subject: [android-discuss] Re: Creditcard chargeback Chargebacks are just a reality, in fact they are required by law: http://en.wikipedia.org/wiki/Chargeback A $3 fee is the most reasonable one I've ever heard of. At the last company I worked for we regularly had parents angry at their kids purchasing electronic goods without their permission doing chargebacks a month or more later, and every time my company got dinged $10-20 depending on the payment method. "In addition, Visa and MasterCard may levy severe fines against acquiring banks that retain merchants with high chargeback frequency. Acquirers typically pass such fines directly to the merchant. Merchants whose ratios stray too far out of compliance may trigger card association fines of $100 or more per chargeback" -Josh On Fri, Apr 24, 2009 at 12:49 PM, snctln <[email protected]> wrote: > > yeah I got hit with a chargeback a few weeks ago and posted about it > on this group, The $3 fee to chargeback a 99 cent app seems a little > steep to me because there is no chance for the developer to defend > themselves... If someone wanted to be really evil they could organize > a significant number of people to each buy a 99 cent app and then have > each person request a chargeback... the situation sucks, but I doubt > it will ever change. > > ---snctln > > On Apr 23, 10:37 pm, Keith Wiley <[email protected]> wrote: >> So I got a creditcard chargeback on my account today. Not only does >> it refund the purchase but Google charges me a $3.00 fine, which >> effectively negates a second purchase of my app as well. This >> customer never contacted me with a problem and never asked for a >> refund. Their transaction was over a month ago and went perfectly >> smoothly. Then, out of the blue, Google charges me $3.00 and even >> spells out that I have no recourse in the matter. >> >> This can happen to any of us anytime and as the hard-working >> developers we have absolutely no defense against it. By any >> reasonable logic I didn't do anything wrong, think about it. It's >> just stealing from me plain and simple. There is no other way to >> describe what happened. I was stolen from, period. >> >> Yeah, it's the TOS. So what? That makes it okay? Random >> unjustified fines and fees when I haven't do anything wrong? Come >> on, TOS makes it legal, by no means does it make it ethical! >> >> Just to point out, this is the kind of stuff that motivated me to >> never go anywhere near the iPhone. Now I have to deal with it with >> Android as well? I really expected better. >> >> It could happen to you, tomorrow, out of the blue. Just wait, just >> see. >> >> If anyone knows of any way to dispute this or any way to defend >> against it, if anyone here works for Google and knows who I should >> contact, please share! I have no ideas at all about what to do about >> this. > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en -~----------~----~----~----~------~----~------~--~---
