thanks for the tips but i already have a log collector for my app -
this is not the issue - even if the problem on certain handsets can be
identified, there is still no way of preventing comments coming in
which imply the app works on zero handsets - and then there's still
the three other types of harmful comments which i believe make it very
difficult for devs even with decent apps :

1. negative comments from rival devs (check the major apps comments
boards for some very troll like comments)
2. comments from users who haven't taken the time to learn how to use
the app or contact you for help
3. comments from users who have a handset where your app crashes but
this handset only makes up for 2% of installed userbase
4. comments from users who have an old version of your app where the
bug they experience has already been fixed

Put another way, when a solid app doesn't have many competitors, e.g.
PicSay, it tends to get almost exclusively 5* reviews. Compare to apps
of similar quality but which have heavy competition, these seem to get
much more mixed reviews.

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