This happens to me all the time. Our app has several ways to contact us within the app, on the website and in the market (amm... play). Still lots of people use the market comments to post support message. My best advice: ignore it. There's nothing you can do but fret.
-John Coryat, USNaviguide LLC On Monday, May 21, 2012 6:40:33 PM UTC-5, William Ferguson wrote: > > Some suggestions: > > - Ensure your app has a contact support menu item prominently > displayed. > - Add a news feed that is displayed at start up of your app and > regularly remind users that "bugs are complex and there is no way for you > to get enough info to resolve from market comments, so please contact > support if you have any issues". > > I've found a combo of those two has paid enormous dividends. > > William > Lexathon™ word > jumble/scramble<https://play.google.com/store/apps/details?id=au.com.xandar.jumblee&hl=en> > > > On Tuesday, May 22, 2012 8:45:06 AM UTC+10, b0b wrote: >> >> On 22/05/2012 00:37, gjs wrote: >> > Hi, >> > >> > Then consider providing a support dialog in your app so you can get >> > this sort of non rating info directly. >> > >> > Then email the content to yourself. >> > >> > Regards >> > >> > >> >> I'm considering adding a popup on next app version first run with a >> message: >> >> "Hi Google Play user bob, randomjoe, jane, ...: thank you for leaving a >> comment on Google Play. I need further information on your issue. Please >> contact me ...etc etc." >> >> At this point I hesitate replacing "thank you" by "FU" but will probably >> go for the former. >> > -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To view this discussion on the web visit https://groups.google.com/d/msg/android-discuss/-/mnImDMXjw8QJ. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
