I'm not a developer of apps, and frankly I don't want to be mainly because of the entitled nature customers carry. I commend the devs that have been as pleasant toward the most infantile users. Personally, I lack the patience and ultimately choose responses that lack tact in that situation. But, that's because I'm a human being deserving respect too.
As a retail employee, I've explained numerous times to angry customers that their complaint is essentially a request for help. Since they see fit to curse, yell, whine, and exaggerate, they have not formatted their request in the proper format - acceptable forms contain words liked "excuse me," "thank you, "" please, "" if you can," and my personal favorite, "sir." these people expect fair treatment and the awesome thing about fair, is it means no one is special. I think though the android community is more harsh than the Apple store community because apple users are used to non-address. There's a disconnect between users and developers. I have never been emailed from an apple app developer but have several from android devs (usually asking if I notice anything to improve or to give more details in suggestions). I however, will never fight with a developer and never asked for a refund. The internet gives the ability to research what I buy before I do. If someone impulse buys - oh well. They'll learn. I do hope to see more developers directly address exaggerated claims in the public arena in the future. Just as a service provider may fear looking combative, if they can post factual proof negating claims made - they can look honest as well. Sorry you guys have to deal with morons. On Jan 29, 2013 2:10 PM, "Nathan" <[email protected]> wrote: > Replying to my own post. I have to add Type C. They are the type that have > never contacted you at all ever, but are happy to state that you have > rudely denied them a refund nonetheless. Their comments pretty much mirror > those of Type B. > > In fact, I have a number of those in Amazon comments, and to my knowledge, > I don't even have any control over the refund process there. > > Nathan > > On Saturday, January 26, 2013 3:49:45 PM UTC-8, Nathan wrote: >> >> >> It's interesting how someone can be so offended by getting a refund. >> >> I've encountered two types of people that directly ask for refunds or >> strongly imply that they want one. >> >> IE "I can't believe I paid for this crap and was majorly disappointed >> that its not even better than Google Maps and it is entirely unacceptable >> that I would pay for an app that doesn't at least do XYZ with PDQ and if >> you cannot remedy that situation within two hours I want my money back!!" >> >> Type A is offended if they actually get the refund right away. >> >> "Wait, no, I didn't want that. This is the best app on my phone and I >> have gotten tons more value out of it than the price. I since found your >> excellent online guide and figured out how to do exactly what I wanted. I >> was just making some suggestions that would make it even more awesome than >> it is today." (Did your other personality write the first message?) >> >> Type B is offended if I ask even the slightest question. You know, like >> "What is your Google Order Number? What problem did you experience? Have >> you tried the other setting?" >> >> They say nothing and for all I know, they tried the other setting and it >> started working for them. >> >> However, next week, I can expect the most vicious comments in the Market >> ever with a dramatized fictional story attributing words to me that I >> didn't actually say. >> >> "Developer refused refund for this piece of crap and said everything was >> my own dang fault and he would keep my money, thank you. Plus he called me >> names and said unkind things about my mother." >> >> My trouble is, I can never quite tell which type is which. Their first >> message seems exactly identical. And when I get it wrong, I get reported to >> my supervisor. >> >> Nathan >> >> > > -- > You received this message because you are subscribed to the Google Groups > "Android Discuss" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/android-discuss?hl=en. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/android-discuss?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
