Replying to my own post. I have to add Type C. They are the type that have never contacted you at all ever, but are happy to state that you have rudely denied them a refund nonetheless. Their comments pretty much mirror those of Type B.
In fact, I have a number of those in Amazon comments, and to my knowledge, I don't even have any control over the refund process there. Nathan On Saturday, January 26, 2013 3:49:45 PM UTC-8, Nathan wrote: > > > It's interesting how someone can be so offended by getting a refund. > > I've encountered two types of people that directly ask for refunds or > strongly imply that they want one. > > IE "I can't believe I paid for this crap and was majorly disappointed that > its not even better than Google Maps and it is entirely unacceptable that I > would pay for an app that doesn't at least do XYZ with PDQ and if you > cannot remedy that situation within two hours I want my money back!!" > > Type A is offended if they actually get the refund right away. > > "Wait, no, I didn't want that. This is the best app on my phone and I have > gotten tons more value out of it than the price. I since found your > excellent online guide and figured out how to do exactly what I wanted. I > was just making some suggestions that would make it even more awesome than > it is today." (Did your other personality write the first message?) > > Type B is offended if I ask even the slightest question. You know, like > "What is your Google Order Number? What problem did you experience? Have > you tried the other setting?" > > They say nothing and for all I know, they tried the other setting and it > started working for them. > > However, next week, I can expect the most vicious comments in the Market > ever with a dramatized fictional story attributing words to me that I > didn't actually say. > > "Developer refused refund for this piece of crap and said everything was > my own dang fault and he would keep my money, thank you. Plus he called me > names and said unkind things about my mother." > > My trouble is, I can never quite tell which type is which. Their first > message seems exactly identical. And when I get it wrong, I get reported to > my supervisor. > > Nathan > > -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/android-discuss?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
